cancel
Showing results for 
Search instead for 
Did you mean: 

McAfee Active Response "Search" UI Unexpected errors

I managed to install all the McAfee Active Response components successfully (all extension, packages, MAR server (and register it), and DXL brokers.. However, when I click on the either the "Active Response Search" or "Active Response Catalog" I get the error "An unexpected error occurred." in the UI. Please note that ePO and other McAfee products are working perfectly. Any ideas why this could be happening? Any pointers as to what to look for in the logs (i.e. orion.log)? Any help is very much appreciated.

7 Replies
Highlighted

Re: McAfee Active Response "Search" UI Unexpected errors

Please reboot the MAR Server.

Re: McAfee Active Response "Search" UI Unexpected errors

Hi, thanks macosta. I tried that but i didn't work. In fact, I'm in the process of destroying my previous MAR server and booting up a new one. I don't think it will help because I can see the asset reporting in McAfee EPO with the MARSERVER tag. Everything seems ok in that front. Thanks

youngs
Level 10
Report Inappropriate Content
Message 4 of 8

Re: McAfee Active Response "Search" UI Unexpected errors

We had something similar and it turned out that we were missing a hotfix for epo.  It requires the latest hotfixes related to Java and we found this out from the log files on the ePO server.  

Scott

Re: McAfee Active Response "Search" UI Unexpected errors

Hi Scott,

Thanks for the heads up. I'll look into that!

Re: McAfee Active Response "Search" UI Unexpected errors

Unfortunately, upgrading ePO (to the respective java fix) didn't work either. in which log did you find such info?

Re: McAfee Active Response "Search" UI Unexpected errors

I found the following information in the orion.logs:

ERROR [DxlMessagePool-{cd0daa7d-ccaf-4e9d-9351-498c8a4d9976}-154] event.SimpleEventNotifier  - EventListener throw an exception: {"statusCode":0,"applicationErrors":[{"code":"","message":"Cannot get URI from Registered Servers."}]}

com.intel.mar.exception.RegisteredServerUrlNotFound: {"statusCode":0,"applicationErrors":[{"code":"","message":"Cannot get URI from Registered Servers."}]}

  at com.intel.mar.service.client.ServerURLResolver.buildServerURL(ServerURLResolver.java:63)

  at com.intel.mar.service.client.RestClient.refresh(RestClient.java:206)

  at com.intel.mar.server.MARServiceUpdateListener.eventOccurred(MARServiceUpdateListener.java:38)

  at com.mcafee.orion.core.event.SimpleEventNotifier.notify(SimpleEventNotifier.java:77)

  at com.mcafee.orion.core.event.EventListenerVisitor.visitListeners(EventListenerVisitor.java:90)

  at com.mcafee.orion.core.event.OrionEventDispatchServiceImpl.notifyNow(OrionEventDispatchServiceImpl.java:148)

  at com.mcafee.orion.core.event.OrionEventDispatchServiceImpl.notifyNow(OrionEventDispatchServiceImpl.java:128)

  at com.mcafee.orion.core.event.CompositeEventService.notifyNow(CompositeEventService.java:83)

  at com.mcafee.orion.core.event.BaseEventService.notifyNow(BaseEventService.java:37)

  at com.intel.mar.service.impl.MARDxlCertificateService.onRequest(MARDxlCertificateService.java:65)

  at com.mcafee.dxl.client.impl.CallbackManager$RequestCallbackManager.handleFire(CallbackManager.java:233)

  at com.mcafee.dxl.client.impl.CallbackManager$RequestCallbackManager.handleFire(CallbackManager.java:227)

  at com.mcafee.dxl.client.impl.CallbackManager._fireMessage(CallbackManager.java:213)

  at com.mcafee.dxl.client.impl.CallbackManager.fireMessage(CallbackManager.java:175)

  at com.mcafee.dxl.client.impl.ServiceManager._onRequest(ServiceManager.java:289)

  at com.mcafee.dxl.client.impl.ServiceManager.onRequest(ServiceManager.java:248)

  at com.mcafee.dxl.client.impl.CallbackManager$RequestCallbackManager.handleFire(CallbackManager.java:233)

  at com.mcafee.dxl.client.impl.CallbackManager$RequestCallbackManager.handleFire(CallbackManager.java:227)

  at com.mcafee.dxl.client.impl.CallbackManager._fireMessage(CallbackManager.java:213)

  at com.mcafee.dxl.client.impl.CallbackManager.fireMessage(CallbackManager.java:175)

  at com.mcafee.dxl.client.impl.DxlClientImpl.fireRequest(DxlClientImpl.java:812)

  at com.mcafee.dxl.client.impl.DxlClientImpl.handleMessage(DxlClientImpl.java:867)

  at com.mcafee.dxl.client.impl.DxlClientImpl$1.run(DxlClientImpl.java:1156)

  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

  at java.lang.Thread.run(Thread.java:745)

Any pointers?

youngs
Level 10
Report Inappropriate Content
Message 8 of 8

Re: McAfee Active Response "Search" UI Unexpected errors

I am pretty sure it was in the orion.log files as well, Were you able to get the MAR server registered?   You will require a license extension to allow this to work correctly.

Below is a link that I used when trying to get things workings as well...

Scott

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community