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Message 1 of 3

MAR fails to install on client

I am getting the following error when installing MAR on the client. I believe I have all of the required extensions/packages installed according to the guide but can't figure this out. Any help is greatly appreciated.

"System requirement related package absent in the catalog within the Current branch."

MAR versions:

Client: 2.1.0.369

license: 2.1.0.367

server 2.1.0.367

ui: 2.1.0.367

workspace 2.1.0.206

DXL 3..1.0.607

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Message 2 of 3

Re: MAR fails to install on client

ePO Threat Events are generated after MAR client deployment issues.
Check Event ID 36639 in ePO Threat Event Logs after adding the Details column.
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Re: MAR fails to install on client

Something to check:

Make sure the clients first have Endpoint Security (ENS) Adaptive Threat Protection (ATP) installed. I believe for Active Response to work, the ATP module first needs to be installed on your clients.

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