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BKS_Nesrine
Reliable Contributor
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Message 1 of 10

Active response workspace empty

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HI,

I have installed MAR 4.2.1 server and archive All package and extension on epo Server, when i cheked the statut health of AR, the cloud stockage and services show on red the cloud account is not configured because we don't have one. So i create an cloud account few days ego,but i didn't receive any feedback.

My AR Workspace is empty there is no threat detected.

Could you please help me to solve the issue

Best regards

1 Solution

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LKS
McAfee Employee
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Message 2 of 10

Re: Active response workspace empty

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Hi BKS_Nesrine,

If you have created a new Cloud account but not received an activation email, please send IM your Mail address and i will check resend the activation link again.

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If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

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LKS
McAfee Employee
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Message 2 of 10

Re: Active response workspace empty

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Hi BKS_Nesrine,

If you have created a new Cloud account but not received an activation email, please send IM your Mail address and i will check resend the activation link again.

Was my reply helpful?

If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

View solution in original post

BKS_Nesrine
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Message 3 of 10

Re: Active response workspace empty

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HI,
Thank you for your response,
Yes i creat a new cloud account by i did'nt receive any activation email.


Thanks

LKS
McAfee Employee
McAfee Employee
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Message 4 of 10

Re: Active response workspace empty

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Hi BKS_Nesrine,

We have resent Activation link to the given Mail address. You will receive an email in another couple of minutes. Kindly await.

Also please remove your mail address from your post as we do not want customer information visible in public forum. In future if you want to send any information to us, send as Private message. 

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If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

BKS_Nesrine
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Message 5 of 10

Re: Active response workspace empty

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HI,
Thank you very much for your help, i received the mail to activate my accout :).

Best regards;
LKS
McAfee Employee
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Message 6 of 10

Re: Active response workspace empty

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Glad to hear...😊

Re: Active response workspace empty

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Hi, I am having the same situation. Can you help me to resent the activation link?

BTW, is it necessary to connect McAfee Cloud even if I just want to use it locally?

LKS
McAfee Employee
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Message 8 of 10

Re: Active response workspace empty

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Hi HennessyWong,

Allow me sometime and i will send you activation link.

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LKS
McAfee Employee
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Message 9 of 10

Re: Active response workspace empty

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Hi HennessyWong,

I have resent activation line to the given mail address. Kindly check and confirm.

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If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

Re: Active response workspace empty

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I got your email and login successfully. However, my workspace is still empty. I tried to do sth on the end device, TIE can get information back to the epo, but workspace cannot get anything.

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