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what download from the library would i use to remove prcviewer and reboot-BD?

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I was directed to the library by the GoToAssist service since after restart and rescan McAfee still could not remove these issues - PrcViewer and Reboot-BD.  There are a lot of downloads to choose from...can any one help me?

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Jubo
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Re: what download from the library would i use to remove prcviewer and reboot-BD?

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Some more detailed information would be very helpful. Have you read this document: https://community.mcafee.com/docs/DOC-1294 ?

Please tell us what version of Windows you have installed. Check if it has the latest patches and updates at Microsoft Update website.

Tell us what version of McAfee's software you have installed. Or any other anti-malware/security software.

Download, install and run the Malwarebytes antimalware program from this website: http://www.malwarebytes.org/mbam.php

Let us know how it goes...

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Jubo
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Message 2 of 5

Re: what download from the library would i use to remove prcviewer and reboot-BD?

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Some more detailed information would be very helpful. Have you read this document: https://community.mcafee.com/docs/DOC-1294 ?

Please tell us what version of Windows you have installed. Check if it has the latest patches and updates at Microsoft Update website.

Tell us what version of McAfee's software you have installed. Or any other anti-malware/security software.

Download, install and run the Malwarebytes antimalware program from this website: http://www.malwarebytes.org/mbam.php

Let us know how it goes...

Re: what download from the library would i use to remove prcviewer and reboot-BD?

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I followed the instructions in the document, downloaded & ran the stinger, and it found 2 trojans and deleted them. I didn't have to download the malware.  Thanks for your help.

Re: what download from the library would i use to remove prcviewer and reboot-BD?

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Hello

Remember me? I received the same message this morning from McAfee with same viruses.  I just followed the same instructions from last Saturday and this time I had to scan, rescan(changing preferences), and then download malware.  It removed 4 viruses, 1 trojan and 3 in registry.  Why do I keep getting these viruses if I have protection(McAfee) and I am running updates?  Thanks for all your help so far!

Re: what download from the library would i use to remove prcviewer and reboot-BD?

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  Need help, prcviewer started to show up tonight, could not remove it. Any suggestions? Is it harmful? Running xp sp3, just renewed MCAfee for another year. I ranMalware- did not show up.Stinger does not list it- any suggestions? Looked for it but could not find it anywhere i my pc.

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