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cindyfnp
Level 7

virus, worm, whatever

My sons' netbook has a been bombarded with worms, trojans, etc...I did a scan with mcafee and says it quaranteed items and repaired. No we can only start the computer and logon but no icons or functions are able to be performed! Safemode will not initiate. I seen the following in scan report:

Worm.Win32.NetSky

FakeAlert-MA

SMSS32.exe

DLL C:\Windows/system32\helper32.dll

and a documents and settings file ending in lsass.exe

Any ideas?

Thanks,

Cindy

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2 Replies
dmeier
Level 13

Re: virus, worm, whatever

Sorry your having trouble, let's see what we can do to get you back up and running.

What product are you running?

Might you have any scan logs, that would show was has been detected, and what action taken on them?

There are several tools we could use, just need to better understand the state of your system, so we can pick one.

What symptoms do you currently see?

- David

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cindyfnp
Level 7

Re: virus, worm, whatever

Dell 10.1" Netbook purchased May 2009.

Windows XP

McAfee

Didn't print off scan log and can't obviously access anything

I power on, can't get safemode to work

Logon screen comes up

I tried logging on via each user listed (total 5 of us)

Acts like it's going to go on and set user settings, but no task bar or icons appear

Thanks

Cindy

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