I asked yesterday and still no response this isnt easy fr me to do i slow cause im recovering from a stroke.I believe im being attacked by a trojan virus from mcfee its a green shield, it wont let me get into anything it has closed my firewall and wont let me open it. i am at willl to all. can u help me?
I've moved your post to our Home User Assistance area under Malware Discussion. Sorry to hear you are suspecting a trojan attack. Hopefully a malware expert can help you soon.
If you suspect you're infected and have trouble finding what is causing the infection, I'd suggest giving this handy tool a try.
"McAfee GetSusp is intended for users who suspect undetected malware on their system. By using a combination of clever heuristics and querying McAfee's online database of known clean files to gather suspicious files, GetSusp eliminates the user's need for deep technical knowledge of computer systems to isolate undetected malware. McAfee GetSusp is recommended as a tool of first choice when analyzing a suspect machine."
Get it from here:
Once GetSusp identifies and collects the suspect files, post the logs here and we community members can help.
Technical Product Manager, McAfee Labs