cancel
Showing results for 
Search instead for 
Did you mean: 

unwanted pup

Hi, I am new to this site so here goes. I after contacting three chat people and after running a full scan at the McAfee technical support center and it not showing any viruses am still having issues and no end in site. I after a complete scan with my software show a potentially unwanted program. This can not be completely removed and I worry that it could lead to other trouble. it is a generic pup from windows and I want to know if it is harmful. Thank you
2 Replies

RE: unwanted pup

Hello,

What is the name and location of the PUP, have you checked in add/remove?

RE: unwanted pup

Hi,

If you get any pop up messages regarding the infections or pup, please try the below steps:

Open Internet Explorer > Click on Tools> Click on Internet options > Delete the temporary Internet files.

Click on the below link and follow the steps to perform the scan in DOS mode.

For Vista Operating System:

http://service.mcafee.com/faqdocument.aspx?id=TS100288&lang=en_US&prior_tid=2&AnswerID=16777217 [/URL]""

For Windows XP Operating System:

http://service.mcafee.com/faqdocument.aspx?id=TS100054&lang=en_US&prior_tid=2&AnswerID=16777216

Kindly revert back to us if you need more help

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community