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james7961
Level 7

unsolicited surveys keep appearing and I cannot stop them

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Hi,

Foolishly, I recently answered a survey with the promise of a 'free' sample. It appeared on a trusted website. Since then I keep getting asked to complete further, different surveys, always with the offer of rewards.

This usually happens when I open the first  page within a website - ie not when I type the original url into my browser.  Momentarily the address www.strtsrv.com appears in my browser and this then diverts to the site of the survey itself - different ones each time with different url's (win.installdriver.eu, arcadeFrontier.com and others).

I cannot find any relevant software to uninstall, I have cleared the cookies from my laptop and disabled pop-ups.  The laptop is two months old and I have installed McAfee LiveSafe which I purchased at the same time as the laptop.  A McAfee virus scan has not detected anything although sometimes when the surveys appear McAfee gives me a warning not to proceed (as if I would!).

Can anyone help me get rid of these survey requests?  Not only are they annoying, but I realise now that their intentions are to get credit card details and attempt to apply periodic charges to it for not at all free products, which is a worry. 

Thanks in advance

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exbrit
Level 21

Re: unsolicited surveys keep appearing and I cannot stop them

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Moved to Malware Discussions, just in case.

First way out would be System Restore to before all this started.  remember to update everything afterwards.

If that's not feasible run a few tools from the last link in my signature below.

I would suggest Malwarebytes Free, AdwCleaner and Junkware Removal Tools for starters.

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exbrit
Level 21

Re: unsolicited surveys keep appearing and I cannot stop them

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Moved to Malware Discussions, just in case.

First way out would be System Restore to before all this started.  remember to update everything afterwards.

If that's not feasible run a few tools from the last link in my signature below.

I would suggest Malwarebytes Free, AdwCleaner and Junkware Removal Tools for starters.

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Hayton
Level 17

Re: unsolicited surveys keep appearing and I cannot stop them

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Someone else asked about this a while ago in this thread

https://community.mcafee.com/message/318912#318912

At the time I said it was most likely an unwanted browser extension or add-on. In the Mozilla forums a similar question got them talking about CNET downloads, but one reply also mentioned the Conduit toolbar, so if you have acquired any extra toolbars you should remove them, just in case they are responsible for these surveys appearing.

See http://forums.mozillazine.org/viewtopic.php?f=38&t=2761571

and https://support.mozilla.org/en-US/questions/974995

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