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Level 7

unrecognized virus

I need help. Getting a restart message every time I login to my main desktop account. This is a generic msg, not from virus.jpg

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Level 12

Re: unrecognized virus


Please can you provide the following info?

Product Information

Antivirus Product - What Antivirus Product is installed on your system

Product Version - What Version of the product is installed

DAT/Signature Version - What version of the DAT or Signature files are installed

Enginer Version - What version of the antivirus engine is installed

Some things to try if you've not already done so:

1) Run a full scan of your machine - is anything detected?

2) Run a scan with Stinger and Artemis enabled on very high (details here:

Please report back once you've tried the above.



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