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kiz
Level 7

unable to remove trojan

Hello, I did a scan and it showed up "artemis FB336677598D trojan" and that it could not remove it. I can't find it mentioned on the mcafee site and was wondering if you could help. Thanks, Kiz.

Discussion moved from VirusScan 13 - 2009 to Artemis Discussion

Message was edited by: Ex_Brit on 11/20/09 6:04 AM
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2 Replies
nchattop
Level 12

Re: unable to remove trojan

Hi Kiz,

I have checked the file and suppressed further with McAfee(R) Artemis technology (provides real-time protection that secures enterprises and consumers from threats as they strike and much quicker than traditional signatures can be deployed. As Artemis is updated in real-time there is no requirement to wait for a full DAT update nor to use an EXTRA.DAT intermediate solution.)

filename: McciCMService - Motive Communications, Inc

Simply wait approximately 30 minutes and this false will no longer exist or trigger on your system. Depending on the network settings you have or the caching involved between your system and ours it may take slightly longer for this false alarm to be resolved.

Let me know if you need any assistance further

Thanks

Neha

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kiz
Level 7

Re: unable to remove trojan

Thank you so much, I had no idea what was going on there. I will check again later. Thanks again. Kiz.

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