McAfee let a virus infect my computer. The irritating thing is the software picked up the virus, identified it and notified me of it. I thought I was ok but I started to get the above error on initial boot-up and odd internet pop-ups all the time. Even when I did not have the internet browser started. It does not use my firefox but it does use the microsoft stock browser.
I contacted McAfee and they apologized and stated they had protected me from other viruses. They recommended I run a complete scan and then referred me to their paid virus removal site. I ran teh complete scan and the software identified two files and "quarrantined them. Again I thought I was okay, but the errro keeps popping up on initial boot-up and the internet pop-ups continue to happen. I was again referred to freefixer and downloaded their removal tool but it does not support 64 bit systems.
Any suggestions and I have already tried to delete those two files after the McAfee quarrantine didn't work but no matter how often I delete them they come back after a period of time fro 5 seconds to 10 minutes. \
Can you try running Stinger with Artemis enabled on very high and in report only mode please - then post the report back up here and we'll take a look. Here's how:
Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system. Stinger utilizes next generation scan engine technology, including process scanning, digitally signed DAT files, and scan performance optimizations.
To learn more about Artemis see the following KB articles
KB53735 - How does McAfee Artemis technology improve malware detection
KB60224 - Artemis and your information
KB65525 - Artemis Detections and submitting samples
SamMessage was edited by: Samantha Price on 1/5/10 4:02:10 PM CST