hi im having a problem with a trojon called generic rootkit.ei ive tried everything to get rid of it everytime i quarentine it ,it comes back does anyone have any sugestions to try cheers carntcatch2
Please send us a sample for analysis, in a password-protected ZIP file (password - infected) to firstname.lastname@example.org
You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>
If you have a system where you can do a test scan, you may first wish to try our beta DailyDATs to get the latest detection available.You can find this on our web-site at:
Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.
Use the following link to reach online technical support for McAfee products.
Single User/Retail Customers:
hi neha im sorry but im not clever enough to send a sample of the trojon i am having problems with its just im not very good with computers so if you could make it a bit easier i would be muched obliged yours sinceraly carntcatch2
You can use this site for how to submit a sample: http://vil.nai.com/vil/submit-sample.aspx
Also, please do tell us what suspicious activities you may have seen with these samples as well.