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carntcatch2
Level 7

trojon problem

hi im having a problem with a trojon called generic rootkit.ei ive tried everything to get rid of it everytime i quarentine it ,it comes back does anyone have any sugestions to try cheers carntcatch2

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3 Replies
nchattop
Level 12

Re: trojon problem

Please send us a sample for analysis, in a password-protected ZIP file (password - infected) to virus_research@avertlabs.com
You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>

If you have a system where you can do a test scan, you may first wish to try our beta DailyDATs to get the latest detection available.You can find this on our web-site at:
<http://vil.mcafeesecurity.com/vil/averttools.aspx>

Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.

Use the following link to reach online technical support for McAfee products.

Corporate Customers:
<http://www.mcafee.com/us/support/index.html>

Single User/Retail Customers:
<http://service.mcafee.com/default.aspx>

Regards,

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carntcatch2
Level 7

Re: trojon problem

hi neha im sorry but im not clever enough to send a sample of the trojon i am having problems with its just im not very good with computers so if you could make it a bit easier i would be muched obliged yours sinceraly carntcatch2

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x-vuskie
Level 7

Re: trojon problem

Hello,

You can use this site for how to submit a sample:  http://vil.nai.com/vil/submit-sample.aspx

Also, please do tell us what suspicious activities you may have seen with these samples as well.

Cheers,
Vu.

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