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jomaria
Level 7
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trojan downloaded

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My son was browsing internet yesterday when a warning came up that said 27 infections found, remove now, so my son tried to remove them not knowing he was downloading a trojan. Now when he tries to use his account it keeps bringing up that message and he cant get on anything, i have tried to remove but it isnt even showing as a programme and when i try to get on McAfee on his site it just bypasses it and brings message up again.I am fairly new to computers so i have no idea how to remove so can someone help me please.I have McAfee total protection installed but it isnt detecting it and the name it brought up was something called 'security tool'  thanks jomaria

Message was edited by: jomaria on 03/02/10 05:19:41 CST
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pammirab
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Re: trojan downloaded

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Hello Jomaria,

This looks to be a type of Fake AV software, possibly associated to the FakeAlert trojan family. If this is the case, we recommend you to run the McAfee Stinger tool as described at:
http://community.mcafee.com/thread/21269.

It may also be useful to submit samples (suspicious files) to virus_research@avertlabs.com for further analysis, in a password-protected ZIP file (password - infected). You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>.

Best Regards,

Patty Ammirabile
McAfee Labs

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pammirab
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Message 2 of 7

Re: trojan downloaded

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Hello Jomaria,

This looks to be a type of Fake AV software, possibly associated to the FakeAlert trojan family. If this is the case, we recommend you to run the McAfee Stinger tool as described at:
http://community.mcafee.com/thread/21269.

It may also be useful to submit samples (suspicious files) to virus_research@avertlabs.com for further analysis, in a password-protected ZIP file (password - infected). You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>.

Best Regards,

Patty Ammirabile
McAfee Labs

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dbcspace
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Re: trojan downloaded

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Patricia-

You and others at McAfee keep suggesting everybody use the Stinger to get rid of the fake AV trojan / virus.

Isn't anybody there aware of the fact that apparently many of us who have tried the stinger now find ourselves in worse shape than before?

Some are unable to get beyond the welcome screen.

In my case, my computer boots up, but when I try to run ANY program at all, the standard dialog pops up stating that "... file extension (which is ".exe") is not recognized... pick from the list of programs what I would like to open the file..."

Control panel won't open. Task manager won't open. Excel, Word, Firefox, Adobe, nothing will run!

How does one fix this short of taking their machine to a repair shop and formatting the hard drive??

IS there a way tio fix this short of formatting?

Thanks

I'm writing this from a borrowed machine. My own is dead.

SamSwift
McAfee Retired
McAfee Retired
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Message 4 of 7

Re: trojan downloaded

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Here are some things to try:

secured2k boot disk

Also, have you tried submitting files to us? You can do this at http://www.webimmune.net

Hope this helps,

Sam

dbcspace
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Re: trojan downloaded

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Thanks, Sam.

I have downloaded the info you pointed to, and will burn to CD and try to run in my machine when I get back home. I'll let you know how it fares...

Dave

jomaria
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Re: trojan downloaded

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Thankyou everyone that helped in this matter, i ran the stinger and it seems to have resolved the problem but i cant seem to get system restore back on so can you help with this. I'm on windows vista with total protection installed. Thanks again, jomaria

pammirab
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Re: trojan downloaded

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Hello Jomaria,

Thank you for your feedback !

If you are still having issues with the machine not booting - one of volunteer moderators has put together information on how to create a boot disk, which may be helpful to you. Details can be found at http://community.mcafee.com/thread/6923.

Hope this helps.

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