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mirma
Level 7
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Message 1 of 10

remove virus

How can I remove viruses found and blocked by Mc Afee on my computer- 6 Troians and 1 "normal" virus ?

9 Replies
exbrit Reliable Contributor
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Message 2 of 10

Re: remove virus

Hi,

If your software detected and blocked something then it should be in the Quarantine section.

Open the interface and click Navigation then scroll down to Quarantined and Trusted Items and expand those sections by clicking on them.

There you should be able to identify what they are and decide what to do, Delete them, most likely is the best choice.

catdaddy Reliable Contributor
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Message 3 of 10

Re: remove virus

Oooops.....Sorry again Peter...With this Version of Jive, cannot tell if one is online contributing also 

Cliff
McAfee Volunteer
exbrit Reliable Contributor
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Message 4 of 10

Re: remove virus

No need. 😉

mirma
Level 7
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Message 5 of 10

Re: remove virus

Many thanks, I have just done as you suggested and remove 5 unkonown philes , two of tchem looked as viruses.

The rest in my Qarantine looked safe - "Cookies -..." and they cannot be removed and place back .

catdaddy Reliable Contributor
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Message 6 of 10

Re: remove virus

,

               Welcome to McAfee Communities. You can open your McAfee Ui,and click on Navigation/Quarantined and Trusted Items, then Quarantined Items/Quarantined Potentially Unwanted Items/ Select/Delete/Restart.

All the best,

Catdaddy

McAfee Volunteer Moderator

Consumer Products

Cliff
McAfee Volunteer
catdaddy Reliable Contributor
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Message 7 of 10

Re: remove virus

For a second Opinion, you can run McAfee Stinger (Read how to use) then McAfee Getsusp ( add your Email address under "Preferences" before scanning. You may even go one step further for a second opinion, and run Malwarebytes (Free). To keep it Free, DO NOT accept any Free Trial Offers/or Activate the Paid/Pro Version.

The Superb (Free) Programs and more, can be obtained from the following Link:

All the Best,

Catdaddy

Cliff
McAfee Volunteer
mirma
Level 7
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Message 8 of 10

Re: remove virus

Thank you, I will do it.

Sorry, I am not very fluent with computers.

Thank you.

exbrit Reliable Contributor
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Message 9 of 10

Re: remove virus

OK, good luck 😉

Toronto ▪ Canada
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exbrit Reliable Contributor
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Message 10 of 10

Re: remove virus

Thread locked to prevent people from spamming it.

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