you guys got me out of a nasty situation a few weeks ago and guess what I am in an even worse one now.
I have managed to pick up the "Computer Fix" virus and I have found the main files and have renamed them and I have now downloaded Malwarebytes and it is currently running scanning my drive on the affected computer.
However my desktop and all my installed programs together with all the files I have created and sved over he last 20 years have disapperared.
In addition my USB connected external drive is missing all the original directories and is telling me that I do not have permission to access the new directories.
Help would be greatly appreciated
I haven't seen this one before and there's nothing by that name on the other forums. Your best bet at this stage is to let Malwarebytes run a Full Scan and see if it detects anything - make sure you get the latest updates for it before it runs.
Getsusp and Stinger are worth trying, but without something more to go on I can't recommend anything more specific. What happened to make you realise you had been infected by malware? That might give us a clue.
I am new here. And this is the first day which I used McAfee
Hmm, Gmccomb, I just helped you do a search. Is this the same thing that you are experiencing with:
Link to paid-for support site removed - HaytonMessage was edited by: Hayton on 24/08/12 21:29:17 IST
Download and run Unhide.exe to restore missing files, icons and shortcuts http://download.bleepingcomputer.com/grinler/unhide.exe
Computer Fix / System Fix is a rogue system defragmenter. Description and removal instructions:
thanks for your replies. I did some research after I posted and found the site posted below.
Following this to the letter will rectify 90%+ but not quite the full story.
Malwarebytes does a great job at finding and removing the inserted files and I have now bought the full version with 3 years of protection and live trojan scanning but it does not unhide all the files which can be a very laborious task.
I was lucky in that my pc had recorded a restore point about an hour before it was infected and I was able to return my pc to that point in time
What this nasty trojan also does, and I don't this is mentioned on the above link, is on any external drives to create a number of directories with long alpha numberical directory names similar to the registry file names and hide all the existing directories and their files on the external drives. So these new directories need to be removed and the original directories and files returned back to unhidden.
Hope this post will help other unfortunate infected users
Thanks again for all your help and replies
Good point Peace Keeper!
Also, the only reason someone would someone would buy Malwarebytes is if they plan on getting infected again. MBAM offer superior virus removal capabilities with poor protection against future attacks and causes problems when running McAfee.
Try the instructions on this page, we just used it at our computer repair shop and it works plus the customer can get solid protection from spyware doctor for 3 computers with the same license.
Here is what we did to remove computer fix: http://www.ihowtoremove.com/computer-fix-virus-how-to-remove/ computer-fix-virus
Also Malwarebytes worked to remove it but the whole process of going to malwarebytes.org then getting redirected to CNET or Major Geeks then trying to figure out which is the actual download on the page and which downloads are ads is out of control. Why malwarebytes spams its potential customers with this maze is beyond me. We all know they are a muli-million dollar company they have all the resources to host their own download.
-my 2 cents
I hope it helps.
I know none of the bigger site are not reporting this virus yet and there is some speculation as to where it is real.
This site is reporting that they have actually received calls from people infected with this virus. Looks like the have a a way to remove it too.
Here is the site
Like you mention this site also says its like the system fix virus