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gmccomb
Level 7

"Computer FIX" virus

Hi All,

           you guys got me out of a nasty situation a few weeks ago and guess what I am in an even worse one now.

I have managed to pick up the "Computer Fix" virus and I have found the main files and have renamed them and I have now downloaded Malwarebytes and it is currently running scanning my drive on the affected computer.

However my desktop and all my installed programs together with all the files I have created and sved over he last 20 years have disapperared.

In addition my USB connected external drive is missing all the original directories and is telling me that I do not have permission to access the new directories.

Help would be greatly appreciated

Many thanks

G

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13 Replies
Hayton
Level 17

Re: "Computer FIX" virus

I haven't seen this one before and there's nothing by that name on the other forums. Your best bet at this stage is to let Malwarebytes run a Full Scan and see if it detects anything - make sure you get the latest updates for it before it runs.

Getsusp and Stinger are worth trying, but without something more to go on I can't recommend anything more specific. What happened to make you realise you had been infected by malware? That might give us a clue.

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Peacekeeper
Level 20

Re: "Computer FIX" virus

The files and folders could be hidden go and set the PC to enable seeing hidden files and folders.

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andre_2012
Level 7

Re: "Computer FIX" virus

Hi everyone,

I am new here. And this is the first day which I used McAfee

Hmm,  Gmccomb, I just helped you do a search. Is this the same thing that you are experiencing with:

Link to paid-for support site removed - Hayton

Message was edited by: Hayton on 24/08/12 21:29:17 IST
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techrumy
Level 9

Re: "Computer FIX" virus

Download and run Unhide.exe to restore missing files, icons and shortcuts http://download.bleepingcomputer.com/grinler/unhide.exe

Computer Fix / System Fix is a rogue system defragmenter. Description and removal instructions:

http://deletemalware.blogspot.com/2011/11/remove-system-fix-uninstall-guide.html

http://www.bleepingcomputer.com/virus-removal/remove-system-fix

Good luck!

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Peacekeeper
Level 20

Re: "Computer FIX" virus

Mcafee's fake Alert stinger could also find it so maybe try it as well. It amd otehr links are found here

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

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gmccomb
Level 7

Re: "Computer FIX" virus

Hi All,

         thanks for your replies. I did some research after I posted and found the site posted below.

http://www.myantispyware.com/2011/11/15/how-to-remove-system-fix-virus/

Following this to the letter will rectify 90%+ but not quite the full story.

Malwarebytes does a great job at finding and removing the inserted files and I have now bought the full version with 3 years of protection and live trojan scanning but it does not unhide all the files which can be a very laborious task.

I was lucky in that my pc had recorded a restore point about an hour before it was infected and I was able to return my pc to that point in time

What this nasty trojan also does, and I don't this is mentioned on the above link, is on any external drives to create a number of directories with long alpha numberical directory names similar to the registry file names and hide all the existing directories and their files on the external drives. So these new directories need to be removed and the original directories and files returned back to unhidden.

Hope this post will help other unfortunate infected users

Thanks again for all your help and replies

G

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Peacekeeper
Level 20

Re: "Computer FIX" virus

1 thing to note is now you have the full Malwarebytes version Mcafee will crash as its scanner will clash with the Malwarebytes real time scanner.

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pcchick
Level 7

Re: "Computer FIX" virus

Good point Peace Keeper!

Also, the only reason someone would someone would buy Malwarebytes is if they plan on getting infected again. MBAM offer superior virus removal capabilities with poor protection against future attacks and causes problems when running McAfee.

Try the instructions on this page, we just used it at our computer repair shop and it works plus the customer can get solid protection from spyware doctor for 3 computers with the same license.

Here is what we did to remove computer fix: http://www.ihowtoremove.com/computer-fix-virus-how-to-remove/ computer-fix-virus 

Also Malwarebytes worked to remove it but the whole process of going to malwarebytes.org then getting redirected to CNET or Major Geeks then trying to figure out which is the actual download on the page and which downloads are ads is out of control. Why malwarebytes spams its potential customers with this maze is beyond me. We all know they are a muli-million dollar company they have all the resources to host their own download.

-my 2 cents

I hope it helps.

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pcqueen
Level 7

Re: "Computer FIX" virus

Hey Everyone-

I know none of the bigger site are not reporting this virus yet and there is some speculation as to where it is real.

This site is reporting that they have actually received calls from people infected with this virus. Looks like the have a a way to remove it too.

Here is the site

http://www.security-exchange.net/news/computer-fix-virus/

Hey-Techrummy

Like you mention this site also says its like the system fix virus

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