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Level 7

popups preventing me from opening mcafee

Clicked a link on internet. Firefox crashed and then popups saying my computer was infected, do you want to download virus removal software started appearing. Random scans will also appear that i did not prompt showing my computer is infected and asking me to download something. I tried openning Mcafee, but before it can open a window appears telling me the application example.exe is infected, and then asks to activate virus removal. even if i don't try to open anything that same window pops up every 40 seconds saying different things like wuauclt.exe, trustedinstaller.exe svchost.exe, mcshell.exe, mbam.exe are infected. also every 5 minutes or so a random web page pops up promoting porn or viagra or something. I have not clicked yes to any of these prompts because i figure it's just maleware trying to get me to download a trojan. I also downloaded Malwarebytes, but the popup would not let me run it. So i restarted in safe mode, ran malwarebytes. It found 5 infected files, some malware stuff and a trojan dropper thing i think it said. It said it removed it and restarted. When computer rebooted, popups were still occuring and still can't run mcafee. please help!!!

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Level 13

Re: popups preventing me from opening mcafee

If you suspect you're infected and have trouble finding what is causing the infection, I'd suggest giving this handy tool a try.

"McAfee GetSusp is intended for users who suspect undetected malware on their system. By using a combination of clever heuristics and querying McAfee's online database of known clean files to gather suspicious files, GetSusp eliminates the user's need for deep technical knowledge of computer systems to isolate undetected malware. McAfee GetSusp is recommended as a tool of first choice when analyzing a suspect machine."

Get it from here:

Once GetSusp identifies and collects the suspect files, post the logs here and we community members can help.


Vinoo Thomas

Technical Product Manager, McAfee Labs

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