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no reply from virus_research@mcafee.com

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Hi,

i sent couple of times False Positive submission to the mail above and so far i didnt got any reply.

im want to know how could i whitelist our software.

 

thanks

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Reliable Contributor Peacekeeper
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Message 11 of 15

Re: no reply from virus_research@mcafee.com

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I will ask but if they are shown as PUPs (Potentially Unwanted programs) it may be hard to change  unless you change the worrying action of the program that causes the classification.

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Reliable Contributor Peacekeeper
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Message 2 of 15

Re: no reply from virus_research@mcafee.com

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Oh could be several causes

 1 File zipped incorrectly with no password or not passworded with infected as password

2. File greater than  10Mb zipped though Mcafee was intending to increase this value.

 

To proceed load the file into www,virustotal.com and link to the results so I or a mod can forward it up the line.

Reliable Contributor Peacekeeper
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Message 4 of 15

Re: no reply from virus_research@mcafee.com

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Forwarded to Mcafee team Should have an answer in 3 days  or so

Re: no reply from virus_research@mcafee.com

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thanks Peacekeeper

appreciate it

Reliable Contributor Peacekeeper
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Message 6 of 15

Re: no reply from virus_research@mcafee.com

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Ticket #: AM001897 - 4 false detections

Reliable Contributor Peacekeeper
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Message 7 of 15

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"Two of the hashes you provided are for older variants and McAfee added PUP detection for those as ReImage. The last two hashes are clean and have been resolved through AppESteem."

That is what I received back

Re: no reply from virus_research@mcafee.com

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Hi PeaceKepper,

much appreciate your help!

how could i whitelist those 2 files?

Reliable Contributor Peacekeeper
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Message 9 of 15

Re: no reply from virus_research@mcafee.com

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You can exclude the files from scanning that sometimes works .This in Real time scanning excluded files. PUPS Should give a popup to allow you to Accept them  but I am really not well up with virus detection sorry.

I seem to remember Such files popup an option to trust them. At least Mcafee did a few years back

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Re: no reply from virus_research@mcafee.com

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i know that, thanks.

im the owner of the software, and we have thoused of users that install it each day.

we would like to solve this issue with Mcafee

do you know a way to ask, how could we solve the detection of the 2 files.

 

thanks

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