no reply from virus_research@mcafee.com

[Former Member]

Hi,

i sent couple of times False Positive submission to the mail above and so far i didnt got any reply.

im want to know how could i whitelist our software.

thanks

[Peacekeeper]

Oh could be several causes

 1 File zipped incorrectly with no password or not passworded with infected as password

2. File greater than  10Mb zipped though Mcafee was intending to increase this value.

To proceed load the file into www,virustotal.com and link to the results so I or a mod can forward it up the line.

[Former Member]

thanks for reply,

i have 4 files flagged by mcafee

https://www.virustotal.com/#/file/4f03a14a4344015439cb0c4be819e23e8932af558a08da02ccd3dbb53fc5d0d2/d...

https://www.virustotal.com/#/file/94437492f352c9a8e1cf58d331370d53bfca6dd60eaf5a13e9b503d500281423/d...

https://www.virustotal.com/#/file/8b861d8c714074c7ae15b79bf0a40606deb3230d3a58335c12124ddb736718e4/d...

https://www.virustotal.com/#/file/d682a727b15151976193432de9930bbea2edb872457a66caf876ceea9a23f3d8/d...

[Peacekeeper]

Forwarded to Mcafee team Should have an answer in 3 days  or so

[Former Member]

thanks Peacekeeper

appreciate it

[Peacekeeper]

Ticket #: AM001897 - 4 false detections

[Peacekeeper]

"Two of the hashes you provided are for older variants and McAfee added PUP detection for those as ReImage. The last two hashes are clean and have been resolved through AppESteem."

That is what I received back

[Former Member]

Hi PeaceKepper,

much appreciate your help!

how could i whitelist those 2 files?

[Peacekeeper]

You can exclude the files from scanning that sometimes works .This in Real time scanning excluded files. PUPS Should give a popup to allow you to Accept them  but I am really not well up with virus detection sorry.

I seem to remember Such files popup an option to trust them. At least Mcafee did a few years back

[Former Member]

i know that, thanks.

im the owner of the software, and we have thoused of users that install it each day.

we would like to solve this issue with Mcafee

do you know a way to ask, how could we solve the detection of the 2 files.

thanks