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my computer is under an attack for trojans viruses

so i had just purchase a mcafee protection package and i thought my computer was protecetd from viruses trojans and worms so come today i finds out that a company called alpha anitvirus is saying that my computer is in danger so i chat with a mcafee customer assistant and i explain my problem and i asked the customers service rep is my computer really under a threat and he was lik yea so he gave me a few websites resources but i am so confuse i dont know wat to do.Can anybody help
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6 Replies
exbrit
Level 21

RE: my computer is under an attack for trojans viruses

No software will give you 100% guaranteed protection. It's up to you to surf wisely and be careful what you download.

Alpha Antivirus is a rogue or fake anti-spyware engine and leads you to bad links etc.

The best removal guide on the web is here: http://www.bleepingcomputer.com/virus-removal/remove-alpha-antivirus

Scroll down the page and read it all, DO NOT CLICK THE 1st LINKS YOU SEE as they are advertising.

Make sure your system is always up to date.

(Moved from the testing area to Virus Discussions for better attention).
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I have tried to remove the Alpha Antivirus

I had read and follow the directions on how to move the Alpha Anitvirus but still nothing everytime i tries to download the malwarebytes nothing happens. I took my time on how to removed alpha anitvirus but im still confuse i am getting very frustrated because i was miss lead into thinking that my computer was protected so now my computer is stuck wit this damn alpha antivirus crap and i cant get it off my computer i tries to open the malwarebytes and anti- malware download link nothing happen can anybody please tell me which way to go i just dont understand why my computer have to get stuck with this crappy *** alpha antivirus :confused:
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exbrit
Level 21

RE: I have tried to remove the Alpha Antivirus

I moved your post. Please reply to the existing thread, thanks.

If that link is no help then there are 4 possible ways to deal with this.

1. Download, update and run the free version of these two tools. let them remove everything they find and reboot if asked.
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/mbam.php

2. Download Hijackthis and post a log on one of the following forums for expert advice:


DOWNLOAD HIJACKTHIS

Do not post the log here, we can't help!

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWAREBYTES FORUM

MALWARE REMOVAL FORUM

SPYWAREHAMMER FORUM

SPYWARE INFO FORUM

WHAT THE TECH FORUM

Be sure to read all the sticky announcements/instructions at the top of each malware forum!


3. Paid virus removal.

4. Format and reinstall the system.
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Can somebody plz help me with removing Alpha antivirus

ok here's the deal i went to a website called bleepincomputers.com/virusesremoval well anyways i read and follow the directions on how to install the malwarebytes anti malware download link so i follow each prompt click on the right things that needed to be click on so everytime i tries to click on the program from my desktop the program will pop up then it will pop back out it doesnt give me enough time to check to have my computer scan or nothing before it dissapears i dont knw how alpha antivirus got into my computer but the malwarebyte that i done download is not any good i done reinstall it and downloaded again i even restarted my computer but it still goin through the same old process either it want show or when it do comes up it goes away all i am lookin 4 is a way to get this crappy *** alpha anitvirus from my computer im tired of lookin at the treats and warnings that it is sending me it seem like the hardest thing in the world to do is get this piece of crap off my computer anybody got another solution because alpha antivirus is really ****in up my computer i done tried other websites downloaded a lot of other viruse removal websites and still nothing somebody with good computer knowledge plz help me out
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exbrit
Level 21

RE: my computer is under an attack for trojans viruses

PLEASE STICK WITH ONE THREAD AND USE THE POST REPLY BUTTON.

Do number 2 in the previous answer.

Or try to do the Malwarebytes download/update and scan in "Safe Mode with Networking" reached by tapping F8 while booting up.
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exbrit
Level 21

RE: my computer is under an attack for trojans viruses

Alternatively - if you have access to a machine that is infection-free...try this:

http://community.mcafee.com/showthread.php?t=231079&highlight=boot+cd
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