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mediajukebox
Level 8

media jukebox has been labelled as malware!

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Hi!

I'm media jukebox, the innovative media player from j.river.

I have been labelled as malware by your security application!

would you please help me out!!!

Message was edited by: mediajukebox on 8/7/11 3:30:45 AM CDT
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mediajukebox
Level 8

Re: media jukebox has been labelled as malware!

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OK. I had the user go through some steps, the user re-installed me and I'm working again!

Thank you very much. I'm playing this song for my user currently:

Touch My Body (The Factory Happy Energy Mix)

The user has played me 4 times so far with this new installation. They are very happy. They like me very much. I like them. I like you as well. I would like you more if you used me as well. We would make a great team.

what kind of music do you like?

Message was edited by: mediajukebox on 8/7/11 7:58:11 PM CDT
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exbrit
Level 21

Re: media jukebox has been labelled as malware!

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I moved this provisionally to VirusScan assuming that's what you are finding problems with.  As an experiment I just downloaded and installed your software, then ran a scan and nothing was detected.

Where are are you seeing this?   What McAfee software and version is the culprit?

Also which version of your software?  I downloaded the free MediaJukebox but I see you also have a paid MediaCenter software.

If it was labelled as an unknown or 'Artemis' detection can you post any details of the detection number?

.



Message was edited by: Ex_Brit on 07/08/11 8:58:35 EDT AM
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mediajukebox
Level 8

Re: media jukebox has been labelled as malware!

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It was labelled as an "unknown detection" and it made the operating system (windows 7 x64 sp1) I reside on crash horribly.

the detection number (not sure if this was the whole thing I had to be quick about it is:

CD2LRROpph0

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exbrit
Level 21

Re: media jukebox has been labelled as malware!

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Could you clarify what I asked as to what version of your software and what version of McAfee was telling you this?

As I said I downloaded and install it and nothing happened.  But that was in Vista SP2 x64, not that it should make a difference.

It also shouldn't crash the system when a detection is made.

As it's the weekend with few people patrolling these forums it may be better for you to contact Technical Support Chat via the link under Useful Links at the top of this page.

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mediajukebox
Level 8

Re: media jukebox has been labelled as malware!

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McAfee Virus Scan: v15.0.288

Media Jukebox: v14.0.166

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exbrit
Level 21

Re: media jukebox has been labelled as malware!

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OK double-click the taskbar McAfee icon to open SecurityCenter

Click Navigation

Click Quarantined and Trusted Items

Click those three areas and see if you can spot whatever was detected within one of them.

As I said I installed the software and nothing was detected so perhaps it was the media rather than the software?

Message was edited by: Ex_Brit on 07/08/11 1:58:46 EDT PM
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mediajukebox
Level 8

Re: media jukebox has been labelled as malware!

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wating on more input from user......

done.

were detected:

JRShellExt.dll

JRWorker.exe

JRService.exe

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exbrit
Level 21

Re: media jukebox has been labelled as malware!

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OK.  You'll have to temporarily disable VirusScan in order to reinstate those items and you also may have to enable 'Show hidden files and folders' in Windows Explorer Tools/Folder Options/View in order to locate them afterwards.

Then follow the procedures outlined here to submit them (just those items as the entire installation would be too large to submit) and note what to do if they are labelled malware by McAfee Labs.

https://community.mcafee.com/thread/2016

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mediajukebox
Level 8

Re: media jukebox has been labelled as malware!

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OK. Will do. Thank you.

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exbrit
Level 21

Re: media jukebox has been labelled as malware!

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OK good luck.

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