cancel
Showing results for 
Search instead for 
Did you mean: 
bambam511
Level 7

help with a quartined item.

Jump to solution

Ok..here we go. I an having trouble with antivirus plus. It is putting a exe file in quartine. every time i restore it, it puts it back into the quartine file. In order to play my game (mechwarrior 4 mercs 3.1 released by Mektek with the blessing of Smith and Tinker and Microsoft) I have to turn off real time scanning or it puts the exe file back into quartine. some jerk reported it to Norton's as a trojan a couple weeks ago and Nortons' blacklisted it. After much discussion with Mektek and Microsoft, Im told, Nortons de- blacklisted the exe file. Ive played it alot since it release and it is NOT a trojan or malacious file.  Yesterday, I sent it to Webimmune and got a response today saying that no virus/trojan was found. It also said to update my dat file which i did. I am trying to get this sorted out where i can play my game without any interference for Antivirus Plus. I tried finding a way to creat an exception for the exe file and/or game folder  so mcafee's would leave it alone, i cannot find one if there is. Please de-blacklist MW4MERCS.EXE or tell me of a way to create an exception so Mcafee's will leave it alone. I also couldnt find a way to put it on the trusted list which assuming from the other threads ive read here you cant  add to the trusted list. this needs to be fixed. Im about at the point of uninstalling Mcaffe's and cancelling my subscription. I dont want to do that as Ive been with Mcafee's for 7-10 years and have never had a problem like this. Please rectify this situation asap..thank you for your assistance ..my info is as follows:

os: xp w/sp 3

mcafee's antivirus plus

antivirus version 14.0

build 14.0.309

last update 5/18/10

dat version 5986

dat creation date 5/18/10

engine version 5400.1158

subscription expires 3/23/2011

file in question: MW4MERCS.EXE

quartined file name MW4MERCS.EXE   ARTEMIS!7F7DE95E75F0

webimmune issue # 5995520

0 Kudos
1 Solution

Accepted Solutions
nchattop
Level 12

Re: help with a quartined item.

Jump to solution

If you are satisfied with the resolution, please resolve this case

Regards

Neha Chattopadhyay

McAfee SME

0 Kudos
3 Replies
nchattop
Level 12

Re: help with a quartined item.

Jump to solution

Hi

I double checked the file and it is whitelisted, if you are facing any difficulty, use the following links to reach online technical support for McAfee products -      

Corporate Customers:                                                                

http://www.mcafeesecurity.com/us/support/                                            

Single User/Retail Customers:                                                        

http://www.mcafeehelp.com

Regards

Neha Chattopadhyay

McAfee SME

0 Kudos
bambam511
Level 7

Re: help with a quartined item.

Jump to solution

updated this afternoon...works fine...no issues with exe file anymore..thanks so much....see why ive stayed with mcafee for so many yrs..thanks again.

0 Kudos
nchattop
Level 12

Re: help with a quartined item.

Jump to solution

If you are satisfied with the resolution, please resolve this case

Regards

Neha Chattopadhyay

McAfee SME

0 Kudos