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clueless101
Level 7

help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

my computer got the artemis trojan and mcafee said it remooved it, THEN it sad i had trojan-BNK.win32.keylogger.gen or however u spell it, and removed that too. Now mcafee, microsoft office, and pretty much everything on my computer wont open because my computer says "Please pick a file u would like to use to open this program". PLEASE HELP ME!! Please??

Message was edited  on 11/03/10 8:04:02 EST AM

Message was edited by: Libby Sokolowski on 3/15/10 9:33:45 PM CDT
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6 Replies
nchattop
Level 12

Re: help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

Hi Libby,

Please send us a sample for analysis, in a password-protected ZIP file (password - infected) to virus_research@avertlabs.com
You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>

If you have a system where you can do a test scan, you may first wish to try our beta DailyDATs to get the latest detection available.   You can find this on our web-site at:
<http://vil.mcafeesecurity.com/vil/averttools.aspx>

Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.

Thanks

Neha C

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clueless101
Level 7

Re: help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

how do  make a zipped file? Do i try to find the Virus and put it directly in it?

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x-imikhlin
Level 9

Re: help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

Hi Libby,

It looks like the virus may be gone from your system, but the file associations are destroyed.

Please have a look at this document: http://community.mcafee.com/docs/DOC-1264

It explains how to restore them for different Windows versions.

Hope that helps,

Irene

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clueless101
Level 7

Re: help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

what type of file is Microsoft office??? because that is one of the ones that damaged??

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x-imikhlin
Level 9

Re: help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

It's an executable file, .exe.

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clueless101
Level 7

Re: help on artemis and trojan-BNK .win32.keylogger.gen aftermath??

oh ok! thanks

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