my computer got the artemis trojan and mcafee said it remooved it, THEN it sad i had trojan-BNK.win32.keylogger.gen or however u spell it, and removed that too. Now mcafee, microsoft office, and pretty much everything on my computer wont open because my computer says "Please pick a file u would like to use to open this program". PLEASE HELP ME!! Please??
Message was edited on 11/03/10 8:04:02 EST AM
Message was edited by: Libby Sokolowski on 3/15/10 9:33:45 PM CDTHi Libby,
Please send us a sample for analysis, in a password-protected ZIP file (password - infected) to virus_research@avertlabs.com
You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>
If you have a system where you can do a test scan, you may first wish to try our beta DailyDATs to get the latest detection available. You can find this on our web-site at:
<http://vil.mcafeesecurity.com/vil/averttools.aspx>
Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.
Thanks
Neha C
how do make a zipped file? Do i try to find the Virus and put it directly in it?
Hi Libby,
It looks like the virus may be gone from your system, but the file associations are destroyed.
Please have a look at this document: http://community.mcafee.com/docs/DOC-1264
It explains how to restore them for different Windows versions.
Hope that helps,
Irene
what type of file is Microsoft office??? because that is one of the ones that damaged??
It's an executable file, .exe.
oh ok! thanks
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