cancel
Showing results for 
Search instead for 
Did you mean: 

(help!) NTOSKRNL - HOOK (Trojan Horse)

Hello,

I have a big problem, McAfee Security Center finds two trojan horses with te name NTOSKRNL - Hook. The problem with this virus is that it seems to come back or McAfee cant delet them (he detects them). I have to start in save mode.

I have looked on this forum, but i could not find a answer. I have tried registry booster but he cant get acces to windows installer service.

HELP, can sombody help me, please!

Kind regards

OV Sven.
4 Replies
Grif
Level 10
Report Inappropriate Content
Message 2 of 5

RE: (help!) NTOSKRNL - HOOK (Trojan Horse)

Have you seen these links in the "Solved Issues" section of this subforum?

Start by using the instructions in this link first:
http://community.mcafee.com/showthread.php?t=231408

http://community.mcafee.com/showthread.php?t=231042

Hope this helps.

Grif

(help!) NTOSKRNL - HOOK (Trojan Horse)

Hi Grif,

Yes, but the first step in that item was downloading Secured Boot CD, but he cant get acces to windows installer service.

Is there somthing i can do? Hope you can help me.

HELP

Hello,

I just tried to make a boot CD (http://community.mcafee.com/showthread.php?t=231408) but he cant do this in safe mode and i can only start in safe mode. I have tried virus scanning programs (free) but nothing works. It looks like HOOK refuses to let me install this.

Now i cant start in safe mode no more. This option is not shown with F8

Can sombody please help me?????
Grif
Level 10
Report Inappropriate Content
Message 5 of 5

RE: HELP

Many such things need to be done on a clean computer.. Create the boot CD, etc. on a friend or family member's computer, then run them on the infected computer.

Hope this helps.

Grif

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community