I am running windows vista. Any help would be appreciated
Message was edited by: mradosky on 6/12/10 6:17:14 AM GMT-08:00Message was edited by: mradosky on 6/12/10 6:24:53 AM GMT-08:00
Without details of what McAfee products you have and what operating system & service pack you are using it's difficult to say what to do if SuperAntispyware fails to clean something.
It doesn't protect you from spyware by the way, only attempts to remove it when run.
Please provide the above information and we might be able to suggest something better.
To get version numbers of McAfee double-click the taskbar icon to open SecurityCenter
If it's the 2009 version you will see an "About" button in the lower right-hand corner - click that & in the new window that opens you will see all the version numbers.
If it's the 2010 version click Navigation at top right, then About at the left. Post what it says.
For operating system information right-click Computer and select Properties - it should tell you in that window.
If your system is up to date it should read the same as this picture except for the Ultimate part if you have a different version.
Try the following procedure:
First try updating your dat files, a new one that covers the malware might be available. If that gives no joy then....
Try scanning your PC with Virusscan in safe mode:
Tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes wont be running.
Go to "My Computer" (XP) or "Computer" (Vista/Windows 7), right-click the hard drive and select "Scan" from the drop-down menu.
All you'll see is an extra taskbar icon which will show a progress report if you hover over it.
Then if the problem has not been solved
Download and run the Mcafee free stinger program
Set it to Report Mode (in Preferences) and post the logs of anything it detects.
If things are still unstable or your want a second opinion then to be on the safe side scan with the free version of this tool:
If malwarebytes was already installed and the virus could be protecting itself against it try this
In order to get Malwarebytes running, you'll need to rename the executable..
If Malwarebytes is already installed, open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file
to something else, like "gogetum.com", then double click directly on the file to open the program.
After updating the program, Run a full system scan using Malwarebytes (note it will also run in Safe Mode if necessary).
Update the program them before running it and let it clean anything it finds. If it quarantines
a file or fails to remove a file try to get a copy of that file and send it to Mcafee using the virus submission path described here.Message was edited by: Ex_Brit on 16/02/10 6:08:39 EST PM