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jlla18
Level 7

artemis!7D8914BB77EB was detected

Macfee software cannot uninstalled it

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6 Replies
catdaddy
Level 20

Re: artemis!7D8914BB77EB was detected

Please follow these Guidelines/Instructions to assist you in getting this Detection Processed: 

All the Best,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: artemis!7D8914BB77EB was detected

Upon a successful submission, you should receive a Confirmation from McAfee labs. Associated with it will be an Analysis ID #. Should the case be after 4-5 business days ( Consider the Holidays) your issue has not been addressed.

Kindly post back the Analysis ID #, and we can contact McAfee Labs and escalate on your behalf.

All the Best,

CD

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: artemis!7D8914BB77EB was detected

Note the file is probably in the quarantine folder (navigation /quarantine and trusted items) and you will need to restore it and disable real time scanning prior to zipping and emailing. Note re-enable real time scanning after you emailed it.

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catdaddy
Level 20

Re: artemis!7D8914BB77EB was detected

,

              Could you kindly confirm if your issues are resolved, or if you need further assistance?

Thank you,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: artemis!7D8914BB77EB was detected

,

             If no further response back or activity, we will consider that you no longer have issues and will assume this thread as answered.

Regards,

CD

Cliff
McAfee Volunteer
0 Kudos
catdaddy
Level 20

Re: artemis!7D8914BB77EB was detected

,

            Marking this thread as 'Assumed Answered', no activity. If you have any further issues, kindly start another one.

Thank You,

Cliff

Moderator

Cliff
McAfee Volunteer
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