Hmm got this from them
"Please request the customer to submit installer or URL of sample in order to proceed further"
I would have thought you had already emailed it to them. Anyway a link would be better as users are not allowed to post "infected" files here.
If you need follow me and i will do also and message you my email so you can email it to me. . As mentioned better an URL link.
OK they explained what is the issue
"We were getting error while analyzing the sample and could not proceed further.
We would appreciate if customer can provide us the installer in order to have the sample fully replicated"
So please arrange for me to get a copy or post an url here