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alant
Level 7

antivirus 1

My computer is infected with this virus and I can't remove it with my limited knowledge.

This appeared on my computer offering me a free scan, but costs to remove what it purportedly found.  I attempted to recline the offer, but it want close out and I can't disable it!  I'm using Windows XP Home Edition.


Message was edited by: Ex_Brit on 20/09/10 7:34:44 EDT PM
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5 Replies
exbrit
Level 21

Re: antivirus I

That's XP SP3 I hope?

Moved this to Malware Discussions.

There is an excellent removal guide for this rogue software here:  http://www.bleepingcomputer.com/virus-removal/anti-virus-1-removal

Scroll down that page as the first linkis you see are all advertising.

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vinoo
Level 13

Re: antivirus 1

If you suspect you're infected and have trouble finding what is causing the infection, I'd suggest giving this handy tool a try.

"McAfee GetSusp is intended for users who suspect undetected malware on their system. By using a combination of clever heuristics and querying McAfee's online database of known clean files to gather suspicious files, GetSusp eliminates the user's need for deep technical knowledge of computer systems to isolate undetected malware. McAfee GetSusp is recommended as a tool of first choice when analyzing a suspect machine."

Get it from here:

https://community.mcafee.com/message/148081#148081

Once GetSusp identifies and collects the suspect files, post the logs here and we community members can help.

Regards,

Vinoo Thomas

Technical Product Manager, McAfee Labs

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alant
Level 7

Re: antivirus 1

A repair person I know corrected the problem for me. He said that my firewall was off.

Message was edited by: alant on 9/26/10 2:37:30 AM CDT
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alant
Level 7

Re: antivirus 1

Firewall was off. Problem is solved.

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exbrit
Level 21

Re: antivirus 1

That's good.   All the best.

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