I recently purchased zipcloud on line backup but McA declares it a trojan and won't let it install. Zipcloud is throwing the ball back to McA saying they've acknowledged it as a McA bug. The offered solution is to disable McA, download, install and do the backup (while the system is open) and then enable McA. This isn't a good solution for an automated backup. Any suggestion other than replacing one or the other? Thanks.
Solved! Go to Solution.
Moved this to Malware Discussion > Home User Assistance.
The writers of the software should be applying for clearance officially through here: Detection Dispute Submission | McAfee Labs
However, I can't find a VirusTotal result that shows anyone detecting the software. Maybe it's detecting something else that is included with the software?
OK, added the Artemis designation to the header. Thanks for the update. Hopefully it will be cleared soon.
I moved this thread to the Artemis section too for clarity.
Any resolution here? Zipcloud is pointing the blame back at McAfee and telling me to get new protection software to resolve the issue? Thanks.
Could you please kindly furnish us with the Analysis ID # associated with your submission. Once we have this, we can contact a Technician/Engineer from McAfee Labs to expedite your case. I agree that you have indeed allowed the appropriate time to be Analyzed/Processed.
Thank you for your patience, and once we receive this we can even go one step further if the need be, and come to a resolution to your issue.
Again, Thank you for your patience,
McAfee Community Moderator
I don't see an analysis ID in any of the emails. If this ID links to the vendor's request of his file, I don't have it.
Originally my issue was Service Request #: 1694796960