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zjchen
Level 7
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Message 1 of 2

Your computer is not protected -> Download updates -> System restores

Hope i can get some help

I m using a Windows Vista Home Premium OS

Based on the about section of my mcafee security centre, it is a 8.1 and virus scan 12.1

Macafee has been prompting that "your computer is not protected"

Furthermore

detection signature files more than 30 days old

some components are missing, please reinstall

when i click fix it displays "one or more problems cannot be fixed because of an error"

on other occasions there are also

other lines which it is not displaying at the time of this thread.

when i let it update itself by downloading mcafee security centre and virus scan, after the download when the computer reboots itself, it goes to system restore

everything is cleared out and it like a whole cycle again.

i have tried removing the program and re-installing but it always comes back.

help guys!
1 Reply
Reliable Contributor exbrit
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Message 2 of 2

RE: Your computer is not protected -> Download updates -> System restores

Is this Vista SP2 fully updated? If not get help with that here: http://community.mcafee.com/showthread.php?t=230866

Check your system clock for accuracy, both time and time-zone.

Check your machine for spyware using the free version of these two tools:

http://www.superantispyware.com/superantispywarefreevspro.html

http://www.malwarebytes.org/mbam.php

Update before running and let them clean everything they find. Reboot if asked to.

If the problem persists I suggest running Hijackthis and posting a log on one of the following forums for expert assistance with this strange System restore issue:

DOWNLOAD HIJACKTHIS

Do not post the log here, we can't help!

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWAREBYTES FORUM

MALWARE REMOVAL FORUM

SPYWAREHAMMER FORUM

SPYWARE INFO FORUM

WHAT THE TECH FORUM

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

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