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Windows Live Virus; McAfee won't pick up or find it

Hello Everyone,

Ever since I've had my Acer Aspire 5532 Laptop (With Windows 7) I've had McAfee protecting it. A few months ago, only a short time after I downloaded Windows Live Messenger I somehow recieved a virus, and I've been sending wierd/random messages to people on my contact list. I scanned my computer using McAfee, but it didn't pick up anything at all. I really want to get this removed, but I'm not sure how. The Windows Live website is no help/I haven't found anything useful on there.

If you have suggestions where to go from here, it would be much appreciated.

8 Replies

Re: Windows Live Virus; McAfee won't pick up or find it

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maziz
Level 10
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Message 3 of 9

Re: Windows Live Virus; McAfee won't pick up or find it

Hi

Please download and use the McAfee Stinger Tool on the machine and follow the instructions on the site HERE

Once you have set the settings and the scan is complete, click on "File" (top left) and select "Save report file"

Please upload the log file results here.

Thanks.

Re: Windows Live Virus; McAfee won't pick up or find it

Okay, here is the file.. hope its the right one ^^

Message was edited by: ilovebentley on 3/23/10 7:22:15 AM CDT

Re: Windows Live Virus; McAfee won't pick up or find it

bump....

maziz
Level 10
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Message 6 of 9

Re: Windows Live Virus; McAfee won't pick up or find it

Hi

Can you please describe some of the symptoms you are seeing on your machine.

For example:

1) Are you seeing any annoying pop-up messages anywhere on your screen? If so, what do they say? Can you get any screenshots of them?

2) Do you see any unusual icons on your desktop which you are not familiar with? Any icons in the bottom right hand corner near the time?

Thanks.

Re: Windows Live Virus; McAfee won't pick up or find it

1) I don't get the pop ups, the people whom I have added in my contact list get pop ups from me with links and urls to places. Such as porn sites. Even though I've never sent it

2) Nope, no wierd icons

Jubo
Level 9
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Message 8 of 9

Re: Windows Live Virus; McAfee won't pick up or find it

If other people are receiving it then their computers might be infected and not yours. Do you know if your version of McAfee is up-to-date with the latest software? If you get a laptop with McAfee software installed then it's mostly a trail version.

The other people might want to try the fre version of Malwarebytes to see if their computer is infected.Or they might want to check this page: http://community.mcafee.com/docs/DOC-1294 and run the Stinger program and/or the FakeAlert program.

Re: Windows Live Virus; McAfee won't pick up or find it

I bought my McAfee though, so it shouldn't be a trial.

I can tell them to try and use it, though because its coming from me I think it is from mine. I haven't heard from my friends about them getting it recently, so perhaps its gone (for now) but okay.

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