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Why does it take so long to get an extra dat file after malicious file submission

I've noticed this so many times. When i submit a sample to mcafee support it takes such a long time for them to analyse and send the extra dat.

Last month I decided to send a sample to Sophos, Trend and Mcafee. Sophos and Trend sent analysis report within 24hrs. McAfee got back to me 6 days after. Its just not good enough.

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