cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Where's the Restore/Delete Buttons in the Quarantined tab?

I installed a $60 game, and, after playing it for 6 hours, McAfee decides it's actually a virus. I went to the quarantined files sections, and found the game. I selected it, and tried to restore it. Thing is, there's no restore button. I don't know what to do. Please help.Screenshot (69)_LI.jpg

7 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 8

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

Discussion successfully moved from Support Forums to Home User Assistance

Your Question was placed in Area where it could not be seen,(No fault of yours). I have moved it for visiblity. In most cases Games Minecraft/Steam/Foxhud initially gets detected by most Security software, especially if the Version/build changes to a new one.

I will attempt to contact someone on your behalf, as this particular detection has come up before . It may be that you have to submit it for it to be re-evalutated. I will get back with you momentarily...

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 3 of 8

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

As for the Restore/Delete buttons we will bring this up on the Conference Call tomorrow.

Cliff
McAfee Volunteer
Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 4 of 8

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

Try to uninstall and reinstall from your account. I tested this and my button stays visible

Support

This is the techs initial thought.

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 5 of 8

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

Don't the buttons appear when you scroll down (sidebar in that panel)?

I'm trying to recall what features were in that old interface as I am now on the new blue/white one.

If I'm wrong then please ignore this.

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

How do I do that?

Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 7 of 8

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

The vertical bar on right hand side of the quarantine list slide it down. In your case it seems already fully down and besides the buttons should show even when everything deleted if you could that is. That said mine is the same interface and while talking to the tech on our moderator call I tested mine and the wife's PC both same program and version. Both show the buttons.

Uninstall McAfee

Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 8 of 8

Re: Where's the Restore/Delete Buttons in the Quarantined tab?

This still an issue?