I'm new to mcafee forums
To be honest, I don't really get all of this tech and computer coding stuff... the real problem is about an animation software I use...
I downloaded a cracked version of TVPaint Animation 10 pro v.10.0.16 uploaded by Friends In War Software ( Friends in War Software - News )
I had been using this software for about an year and has not caused any harm, even in the background as I had checked in the task manager and since I have installed mcafee, it keeps sending it to the quarantine and keeps saying that the threat detected is JTI/Suspect!131076.
I cant seem to find what really JTI/Suspect!131076 is since there is no result for JTI/Suspect!131076...
I am very sure that JTI/Suspect!131076 is a false positive! Please help me.
I am sure that mcafee has yet to develop a "trusted file" option and even if I disable firewall and real time scanner and try to install it, it automatically enables itself and boom! back to the quarantine.
Please confirm to me that this is a false positive because I really REALLY need that software.
I appreciate your help, thankyou in advance...
After doing some research on this particular detection,it is considered by many to be a 'Trojan'. Evidently for you to have formerly ran this application in the past with no issues. It has something to do with the (Installer Package) that quite possibly contains code that is bundled with-in, and McAfee detects it.
As for being capable of (Excluding Files) your McAfee Software does indeed include this feature. Having said this...It will still quarantine\block items that does not meet the criteria, which is for your personal safety\and your system.
If you feel that it is a legitimate program, please follow these Guidelines\Instructions to help resolve your issue;
Wishing you all the very Best,
Thank you for the kind words May I ask if you received a (Analysis ID #) after your submission? If so after following protocol of allowing the Labs 3-4 buisness days to analyze. I\we can contact someone internally at McAfee Labs, and escalate your issue on your behalf.
Also, please know that the link\download to 'GetSusp' is entirely safe to use.
Your McAfee Web Advisor feature automatically scans downloads for your safety as well
Again, all the Best,
Oh no, I haven't received an (Analysis ID #) after my submission, It has been a week.
it would really be kind of you to internally contact someone if it is possible? I would REALLY help.
and thanks for the confirmation about GetSusp
Thankyou again daddy (that was wrong xD)
In order to contact a Technician, I need to have information regarding the File\Program. Did you zip and password protect your submission using the word infected ? Or you can run the Getsusp Application and upload the file to submit to the Labs.
One other way is to run it through Virus Total and send me the Hash Values (In a Direct Message) not posting it please. As soon as I can get either one, I can escalate your case on your behalf.
Did you zip it and password protect it, using the password infection ? As laid out in that (FAQ) . Or simply run the (Getsusp Tool) and upload it to send to the McAfee GTI Base. Please know that it is (Safe) to use.