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TheDemez
Level 7

What can i do with false positives?

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Hello everyone!

I recently downloaded a free game from an Italian site (I'm Italian, too).
When I try to install the game, McAfee AntiVirus Plus finds a Trojan Horse in one of the gamefiles, although I'm sure that there isn't any Trojan. The problem is that I can't put the file in the McAfee trusted file list, so the situation occurs again every time I start the game!


How can i fix this?

Thanks!

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1 Solution

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exbrit
Level 21

Re: What can i do with false positives?

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If it has already been labelled Artemis simply email that address with the header False and the detection number in the body.

If you send the file it must be zipped and password-protected as shown.

They will respond eventually with instructions on what to do.

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5 Replies
exbrit
Level 21

Re: What can i do with false positives?

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Moved to Artemis Discussions for better attention.  I posted guidelines on what you can do when this heppens here:  http://community.mcafee.com/thread/2016

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TheDemez
Level 7

Re: What can i do with false positives?

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Thanks Brit!

I've read your guidelines, but I still have not figured out how to send the alert to Avert. I have to send an email that has as its object "Artemis! 580FCEAB54A4 False "?

And once I have sent it, how can I understand when I can try to use the file?

Thanks again

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exbrit
Level 21

Re: What can i do with false positives?

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If it has already been labelled Artemis simply email that address with the header False and the detection number in the body.

If you send the file it must be zipped and password-protected as shown.

They will respond eventually with instructions on what to do.

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TheDemez
Level 7

Re: What can i do with false positives?

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Smiley Surprised Thanks for the fast reply!

I'll send an email immediatly!

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exbrit
Level 21

Re: What can i do with false positives?

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Good luck.

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