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victorvolpe
Level 7

Waiting false positive removal since April/2013

I'm starting to think this is not a serious company. Since April, 2013 I'm waiting for the false positive removal of my 2 samples (Artemis!7C645C9CC969 and Artemis!E27133AF2D06).

What is going on here?

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5 Replies
vinod_r2
Level 11

Re: Waiting false positive removal since April/2013

I will try to get some help here in the meantime please cross check if below are compliant

KB66642: How to submit your company software or images to McAfee Labs to be considered for validation against McAfee DAT files, to avoid false positives

KB67411: How to submit a possible false or incorrectly classified sample file to McAfee Labs

KB67356: How to submit a McAfee Detection Dispute

typos on 2/7/13 1:37:34 AM IST
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victorvolpe
Level 7

Re: Waiting false positive removal since April/2013

Thanks but I have followed all the instructions of the KB67411

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vivg
Level 9

Re: Waiting false positive removal since April/2013

Sincere apologies for the late response. Both of these files have been determined to be clean and the detections, (Artemis!7C645C9CC969 and Artemis!E27133AF2D06). have been suppressed. Kindly allow 2-3 hours for the results to replicate.

Regards,

Vivek

victorvolpe
Level 7

Re: Waiting false positive removal since April/2013

Thank you very much!

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vinod_r2
Level 11

Re: Waiting false positive removal since April/2013

Glad you got help.. please let us all know when things are ok.

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