To remove the Browser hijacker/Adware follow this Reputable Removal Guide How to remove "Ads by Counterflix " adware (Virus Removal Guide)
Hope this was helpful..
Could you please inform us if your issues have been resolved? If no further correspondence,we can only assume that they are. We will then mark as 'Assumed Answered' and close.
I wasn't able to download the Malwarebytes adwcleaner to my PC, no matter how I tried to. Unfortunately this is just too complicated for my level of knowledge in the computer world. I dropped the laptop off to be fixed at a computer repair service. Hopefully they will be able to remove any issues they come across. I rely on a virus protection because I would do more harm than good trying to remove it myself. I do appreciate your help with my problem, and thanks for answering my questions.