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Virus scan unable to remove Artemis!36B8B903CA3

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My virus scan was unable to remove Artemis!36B8B903CA3.  My browser is being hijacked by counterflix. How can I fix this issue? I'm not very computer savvy. I running Windows 10 on a Dell Inspiron 3358. Thanks Stacy

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Re: Virus scan unable to remove Artemis!36B8B903CA3

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Yes, thank you.

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Reliable Contributor catdaddy
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Message 2 of 9

Re: Virus scan unable to remove Artemis!36B8B903CA3

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Please try following these guidelines/Instructions to get the Artemis! detection suppressed

To remove the Browser hijacker/Adware follow this Reputable Removal Guide How to remove "Ads by Counterflix " adware (Virus Removal Guide)

Hope this was helpful..

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 3 of 9

Re: Virus scan unable to remove Artemis!36B8B903CA3

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Could you please inform us if your issues have been resolved? If no further correspondence,we can only assume that they are. We will then mark as 'Assumed Answered' and close.

Thank you

CD

Cliff
McAfee Volunteer

Re: Virus scan unable to remove Artemis!36B8B903CA3

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I wasn't able to download the Malwarebytes adwcleaner to my PC, no matter how I tried to.  Unfortunately this is just too complicated for my level of knowledge in the computer world. I dropped the laptop off to be fixed at a computer repair service. Hopefully they will be able to remove any issues they come across. I rely on a virus protection because I would do more harm than good trying to remove it myself. I do appreciate your help with my problem, and thanks for answering my questions.

Reliable Contributor catdaddy
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Message 5 of 9

Re: Virus scan unable to remove Artemis!36B8B903CA3

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Oh no! McAfee now has a *Pledge*  Please read:

I am sorry you experienced difficulty attempting to Download/Install the applications I suggested. Normally it is indeed is a reliable/simple undertaking.

Please inform us of your end results.

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 6 of 9

Re: Virus scan unable to remove Artemis!36B8B903CA3

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Can we consider this as *Answered*? Or do you still need assistance?

Cliff
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Re: Virus scan unable to remove Artemis!36B8B903CA3

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Yes, thank you.

Reliable Contributor catdaddy
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Message 8 of 9

Re: Virus scan unable to remove Artemis!36B8B903CA3

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Thank you for the confirmation.

All the Best

CD

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 9 of 9

Re: Virus scan unable to remove Artemis!36B8B903CA3

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Successfully moved from VirusScan to Artemis Discussion  >  Discussions

Cliff
McAfee Volunteer