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justme22007
Level 7

Virus help please - cannot scan anything

I am on Windows XP, IE 6, and I forget which version of Mcafee Security Center (last years - it's time to renew) and I always keep it updated.

Several symptoms going on.  I cannot launch a scan.  I get "Cannot start on-demand scan" or something like that. I tried downloading the software again (letting it uninstall and reinstall itself).  The Virtual Technician doesn't find anything wrong.  While installing the new Mcafee, a message told me to reboot (I tried this several times), and upon rebooting, an ugly red box popped up about a blah blah services.exe error and the system would shut down in 60 seconds with a countdown.  Mcafee never acted like it did anything unless I rebooted, and would never scan.

I had the msa.exe virus, which I may or may not have cleaned off, and the b.exe virus also.  I also see csrss.exe running, although I don't know if it's the bad guy or not (I've seen that there is a real csrss.exe that is part of Windows, that can become infected.)

Adaware will not install and run correctly.

Antispyware Removal Tool #1 ran most of the way through, told me to reboot to finish, and then never finished.  (I think a trojan was hikacking)

SDFix will start to run and will not finish.

Please tell me what you need from me to help, or what I should do next.

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39 Replies
ajacobs
Level 12

Re: Virus help please - cannot scan anything

Hi Justme,

Can you tell me which McAfee product you have? I will move this discussion to the right product area so that hopefully a community expert can help you!

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arthur
Level 7

Re: Virus help please - cannot scan anything

The message I sent was:

http://community.mcafee.com/thread/18790

I don't know about the scan

I guess it's the virus & spyware protection.

Message was edited by: arthur on 11/9/09 2:55 PM
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ajacobs
Level 12

Re: Virus help please - cannot scan anything

Thanks for the quick reply. I've moved this to the main area under Virus and Spyware because you weren't sure which version you are using. A product expert should reply soon.

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justme22007
Level 7

Re: Virus help please - cannot scan anything

Oh I'm sorry.  I said Security Center in my first post.  Last years, so that would be 8.   Isn't that a product - isn't that what you're asking?  I will look tonight at "about" to be sure, but I just looked at my subscription in my account and that is what is says.

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ajacobs
Level 12

Re: Virus help please - cannot scan anything

Apologies JustMe! I thought Arthur was you. I've moved this yet again to the SecurityCenter 8 community.

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ajacobs
Level 12

Re: Virus help please - cannot scan anything

Also, if you are currently infected it might be a good idea to cross post this in .

Sorry for any confusion.

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JSWAIN
Level 7

Re: Virus help please - cannot scan anything

Can you upload the Hijackthis Logs and also run an online scan herehttp://onecare.live.com/site/en-us/default.htm

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exbrit
Level 21

Re: Virus help please - cannot scan anything

Moved to Malware Discussion.

As previously mentioned.   Try running Hijackthis and post its log on one of the folllowing specialist forums for expert advice.

DOWNLOAD HIJACKTHIS

Do not post the log here, we can't help!

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

MAJOR GEEKS FORUM

MALWAREBYTES FORUM

MALWARE REMOVAL FORUM

SPYWAREHAMMER FORUM

SPYWARE INFO FORUM

WHAT THE TECH FORUM

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

If it wont run try saving the file to your desktop and rename it to something else before attempting to run it.

Message was edited by: Ex_Brit on 11/10/09 4:53 AM
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SamSwift
Level 12

Re: Virus help please - cannot scan anything

Hi,

Please try running our free Stinger tool:

  1. Download Stinger from here: http://vil.nai.com/vil/stinger/

  1. Before running the scan please click on the ‘preferences’ icon.

  1. For the ‘on virus found’ options, select the ‘report only’ radio button.

  1. From the ‘heuristic network check sensitivity level’ drop-down menu select ‘very high;’ – this will enable Artemis. Note – if the machine does not have an internet connection or external DNS path Artemis will not function.

  1. Click ‘ok’

  1. Select the drive you wish to scan (most likely just 'C' which is already listed by default) and the select ‘scan now’

  1. When the Scan is complete select ‘file’ and ‘save report to file’

Please let us know the results from the report.

Thanks,

Sam

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