I am on Windows XP, IE 6, and I forget which version of Mcafee Security Center (last years - it's time to renew) and I always keep it updated.
Several symptoms going on. I cannot launch a scan. I get "Cannot start on-demand scan" or something like that. I tried downloading the software again (letting it uninstall and reinstall itself). The Virtual Technician doesn't find anything wrong. While installing the new Mcafee, a message told me to reboot (I tried this several times), and upon rebooting, an ugly red box popped up about a blah blah services.exe error and the system would shut down in 60 seconds with a countdown. Mcafee never acted like it did anything unless I rebooted, and would never scan.
I had the msa.exe virus, which I may or may not have cleaned off, and the b.exe virus also. I also see csrss.exe running, although I don't know if it's the bad guy or not (I've seen that there is a real csrss.exe that is part of Windows, that can become infected.)
Adaware will not install and run correctly.
Antispyware Removal Tool #1 ran most of the way through, told me to reboot to finish, and then never finished. (I think a trojan was hikacking)
SDFix will start to run and will not finish.
Please tell me what you need from me to help, or what I should do next.
Can you tell me which McAfee product you have? I will move this discussion to the right product area so that hopefully a community expert can help you!
Thanks for the quick reply. I've moved this to the main area under Virus and Spyware because you weren't sure which version you are using. A product expert should reply soon.
Oh I'm sorry. I said Security Center in my first post. Last years, so that would be 8. Isn't that a product - isn't that what you're asking? I will look tonight at "about" to be sure, but I just looked at my subscription in my account and that is what is says.
Moved to Malware Discussion.
As previously mentioned. Try running Hijackthis and post its log on one of the folllowing specialist forums for expert advice.
Do not post the log here, we can't help!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
If it wont run try saving the file to your desktop and rename it to something else before attempting to run it.Message was edited by: Ex_Brit on 11/10/09 4:53 AM
Please try running our free Stinger tool:
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