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chelinhu
Level 7

Vicious virus/spyware posing as antivirus software and invaded system

It started with me dozing off while browsing website which I normally trust (google, amazon etc...) and I saw a message popping up saying something like I need to update my antivirus software or such and I clicked on whatever of that message..... (now I am not even sure if I had actually clicked anything!).  Somehow none of my running Avast! or SpySpot detected it or was able to remove it..  (actually both have been disabled by the virus after the infection I think).  I then purchased Mcafee hoping this will solve my problem.

Yet I had trouble at the very beginning of my installing the Mcafee software-- the real-time scanning mode kept being turned OFF and I could not turn it on.....  I followed thru all the discussions/helps/suggestions and removed all other types of malware protections and re-installed Mcafee-- this did not fix it and then I realized that the reason why I purchased Mcafee in the first place was because of THAT nasty malware/spyware posing as an "antivirus software" and it has invaded my system files (Vista on a sony vaio ) and it some how disabled any anti-virus softwares that are/were on the computer- of course this includes the later-purchased Mcafee.  Since the Mcafee cannot remove the virus..... I couldn't do anything else but to reformat my entire HD and got rid of the virus. 

I had Mcafee then installed and run properly for several weeks until I was hit again!!!!  (why?)  It started 3 days ago when I was browsing AMAZON.com using Safari (PC) -- a pop-op message superimposed over my page in the browser and asked me to take a "survey"-- I ignored and closed the browser.  Minute later, I tried again and same thing happened; I closed the browser again and then it was too late.  A "windows security system" warning message balloon popped up and said "Antivirus software detecting trojan in your system" and then another balloon showed something began to run and "scanning" my system+asked me to purchase the software..... then it all went downhill-- I cannot ignore that message (knowing it was NOT Mcafee) as it kept popping back up as I tried "X" it on the corner instead of clicking any response in that window... I tried shutting it down and use safe mode Mcafee to scan for virus-- Nothing was detected! (As this point, Mcafee real-time scanning was also “turned-off” and cannot be turned back on!!)  I turned computer back up after the scan, now it is worse than before.  I cannot even use any program-- all I got was an error message!  I recognized the same scamming pattern of these viruses but, now what do I do!!!??

Please help~

Sincerely,

CH

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3 Replies
exbrit
Level 21

Re: Vicious virus/spyware posing as antivirus software and invaded system

Moved to Malware Discussion > Home User Assistance.

You've fallen vicitim to a fake program so you must have clicked, perhaps inadvertently, something you shouldn't, these things are very clever in the way they manage to take over.

I am required to ask you to read : https://community.mcafee.com/docs/DOC-1294

No antivirus will detect them, you need a specialist software for it.

Download, install and update before running a full scan with the FREE version of THIS software.  If the malware prevents that in normal mode, you should be able to all that in 'Safe Mode with Networking'.

By the way real-time scanning in McAfee is turned off in Safe Mode as it can't operate in that mode but you can run a manual scan by right-clicking your hard drive or a folder and selecting Scan from the right-click menu.

All you'll see is a small taskbar icon which will give a progress report when hovered over.

Message was edited by: Ex_Brit on 07/01/11 7:45:05 EST AM
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chelinhu
Level 7

Re: Vicious virus/spyware posing as antivirus software and invaded system

Don't know how I can express my appreciation-- it DID WORK!!!I got rid of 5 malware files with the Malwarebytes!

Thank you!!  Thank you so much!

Now it's up to me to keep it up... but just a last small question, Can I have both Mcafee and Malwarebyte running normally at the same time?  I would like to purchase the full version of Malwarebytes since it saved me...

Thanks again!!  This made my new year not as terrible as it was anymore!

Sincerely,

Chelin

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exbrit
Level 21

Re: Vicious virus/spyware posing as antivirus software and invaded system

Glad to help, all the best ;-)

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