When I click on a website after doing a search, I sometimes get redirected to an unwanted website. If I cancel that website, and go back to my original selection, the correct one comes up. I have run McAfee Stinger multiple times, and it doesn't find anything to remove. My phone/internet provider company provides a free internet secrurity service, and when they do a monthly scan, it says I am infected with Win32.Hijacker.Medfos.B-RuntimeDetection. How do I get rid of it?? Thanks, Jim
An up to date Windows shouldn't get this infection, are you up to date?
Try scanning with Malwarebytes Free and AdwCleaner, both linked in the last link in my signature below. Note to keep Malwarebytes actually free do NOT accept the free trial.
If those fail to budge it then run Hijackthis as instructed further down that link and post its log on one of the specialist forums listed there for help with this.
I tried the tools you mentioned, problem still exists. I have tried everything except doing the system restore. I am not positive as to when my computer became infected - probably 5-6 months ago. It has been a nuisance, but other than that, computer works. I am just worried about accessing my financial accounts.
The two things I have noticed not working correctly are: (1) If I do a search in the small window for something like "Bryant Furnaces", and click enter, the choices for that will appear on the left side of my screen. If I scroll down and select "heating and cooling, Bryant.com", and click enter, A website will come up that has nothing to do with Bryant.com. I immediately cancel it by clicking the x, go back to the "heating and cooling, Bryant.com" at left side and click on it, and Bryant.com does come up. So in short, the first time I am usually misdirected, but the second time it always comes up correctly. (2) The other unuaual thing I've noticed, is when I am typing something like this, and I hesitate a few seconds, the curser will have moved back up into what I have already typed. If I don't check, I end up ruining what I have already entered.
If I do the "safe mode" and system restore, I can only go back about 6 weeks to a restore point, maximum. Should I do that, and reboot, and then reboot in "Safe Mode" again and go back another 5-6 weeks, select, and restart. If I continue this procedure to get back to 6 months ago, how do I recover all the "Critical Updates", or don't I have to worry about them?
The detection name given is not a McAfee name. The relevant McAfee page for this one is at
where the advice is to disable System Restore, run a Full Scan, and restore a clean MBR. The MBR advice indicates that this is how the malware re-establishes itself after being deleted.