I purchased a USB modem while in Afghanistan. I needed fax capability while overseas (used in combination with magic jack....worked wonders with a previous USB modem). Anyway, I left my good USB modem at home and decided to get the only one available at a local electronics shop in Afghanistan. I installed the modem and software which came with the device. For over a month I started seeing inconsistencies in my computer and realized McAfee may have had a bug. Called customer support and they recommended I uninstall McAfee and reinstall it. That's when the world came crashing down. The minute McAfee was gone my system went nuts. I couldn't reinstall McAfee or any anti-virus for that matter. The only option was to format the drives and start over. After a clean install of Windows 7 64 bit with all of the patches, McAFee, and MS Office (nothing else installed) I made a system image and backed everything up.
Since at that time I didn't know where the bug came from I started putting the software I needed on the system little by little. I'd install 2-3 programs, do a complete scan, and wait a few days before installing anything else. Everything was going fine until I needed to fax something and installed the USB fax modem/software. That's when I realized the Chinese piece of junk USB modem or the software associated was my culprit. Immediately after installing McAfee shut down and wouldn't come on. Uninstalled the modem software immediately and McAfee was still blocked from coming on. Without formatting I used the system image created a few days prior and got everything working again.
Here's my problem. The modem software wasn't part of my image and is gone from my system. However, when I go into Windows uninstaller there's still an icon saying USB ACF modem. When I try to uninstall it nothing happens. I used Glary utilities uninstaller and it doesn't see the USB ACF modem to uninstall. Did a complete scan with McAfee total protection and it says the system is clean.
That is strange you haven't the modem connected?
In case something got onto your PC do one or all of the following :
- Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -
Download here latest version of getsusp and see what it notes https://community.mcafee.com/thread/32269
Set preference to reply to your email if Mcafee reports anything in the getsusp scan
Before you use Getsusp, you should go to this document
and download the PDF file explaining what Getsusp is and how it works, and this document
which downloads the installation guide PDF document.
If you want another opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :
Hope you used backup with glary as it deletes need ed Mcafee keys. If you get any funny mcafee warning ie Failed to create IDispatch when scanning post back and I will give you that fixMessage was edited by: Peacekeeper on 29/05/11 7:46:01 PM
I doubt that a USB fax modem can even catch viruses, however the software may be dodgy or simply incompatible with Windows 7 & perhaps should have been installed in compatability mode with an earlier OS.
What version of Windows 7 is this? Usually 7 installs drivers automatically so there should be no need to install any fax software at all, assuming your edition of 7 includes Windows Fax and Scan.
If it's not listed in Start/All Programs it may need to be turned on in 'Turn Windows Features on and Off'. See: http://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html
There's a tutorial here on how to remove unwanted entries from the Program List for both Windows 7 and Vista:
I recently formatted my machine and Fax and Scan was usable immediately once I had set it up and I never had to install anything.
Of course, as I said, that depends on your version of Windows 7 and I'm using an internal modem.
There's an excellent Windows 7 help group here by the way: http://www.sevenforums.com/
Message was edited by: Ex_Brit on 29/05/11 9:11:25 EDT AM
This group is for stand alone McAfee Encrypted USB sticks, a product we sell to corporations, so I'm going to move your post to the consumer group, hopefully someone there can help you.
Sorry I failed to notice where it was. Moved finally to Malware Discussion > Home User Assistance.
Whatever it was is really, really good and well thought out. About 1/3 of all USB flash memory sticks from China come pre-loaded with malware. I didn't even think about that when I plugged the modem in and installed the software. I'm not sure if it was firmware from the USB modem or the software. Either way I'm not taking any chances and destroyed the CD.
I did a complete reinstall of Windows. The only programs that were on the system after the reinstall were McAfee, Windows 7 (and all security updates), Office 2010, and iTunes. I didn't even put my music folders back on the system yet. I immediately made a system image since I knew everything was clean at that point. Everything was running perfectly until I installed the USB modem software and plugged it in. McAfee immediately turned off and I couldn't turn it back on. I went to uninstall the software but it wouldn't let me.
Knowing I made a clean image on 26 May I plugged my backup drive in and did a quick system restore. After formatting and doing a quick restore, I went into the uninstall program screen and somehow the USB ACF modem software was still there! I installed it on the 27th of May but somehow it came back and said it was installed on the 26th of May. Bravo to the person who wrote this code! I am in the process of running stinger and mbam. If anything comes up I'll reply back. Otherwise, it looks like I need to reformat everything and start from scratch (again).
By reinstall of Windows I assume you mean a repair install as a format and complete installation would wipe everything off the face of the Earth, well the computer anyway.
I suggest downloading Hijackthis and posting its log on one of the following specialist forums for expert advice. Warning they are extremely busy as you can imagine so don't expect instant cures.
Do not post Hijackthis logs here, we can't help with those!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!