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iobitlily
Level 7

URGENT---False Positive on IObit products

To whom it may concern,

This is Lily from IObit.

This is an URGENT issue. McAfee-GW-Edition falsely detected IObit-Malware-Fighter-Setup.exe as Artemis.  IObit-Malware-Fighter-Setup.exe is the setup file of our anti-malware program IObit Malware Fighter. Undoubtedly, this is a false positive. We hope you can analyze and remove this false positive as soon as possible.

Download IObit-Malware-Fighter-Setup.exe from the link below  Link removed until Analyzed/Suppressed by McAfee Labs -   By Moderator

If anything you need, please let us know.

Hope to get a response solution asap.

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13 Replies
catdaddy
Level 20

Re: URGENT---False Positive on IObit products

Moved to Malware Discussion > Artemis Discussion > Discussions By Moderator

Please follow these Guidelines/Instructions: Detection Dispute Submission | McAfee Labs

Regards,

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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iobitlily
Level 7

Re: URGENT---False Positive on IObit products

Hi catdadday,

I tried to submit a ticket on Detection Dispute Submission | McAfee Labs . What should I choose for McAfee Product Information part, all I know that the product reported our application are McAfee and McAfee-GW-Edition from  virustotal analysis

result:https://www.virustotal.com/en/file/e707963c4c63545f96218d7b35ce43dc68bf82bcaa87c6767321072d57e7ac5c/...

Is there any proper contact that I can write to and solve the issue for asap?

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Peacekeeper
Level 20

Re: URGENT---False Positive on IObit products

Submit it and if you do it correctly you should receive an email reply with an analysis id number if you do not post back and PM me a link to the file or dropbox it is in and I will escalate it. To PM me you need to friend me

Post back anyway as I will escalate the analysis id testing number for you

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iobitlily
Level 7

Re: URGENT---False Positive on IObit products

Hi Peacekeeper,

I followed your advise but received no response.

I sent a PM to you, hope you can help us escalate it and get it resolved asap.

Cheers.

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Peacekeeper
Level 20

Re: URGENT---False Positive on IObit products

Escalated

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Peacekeeper
Level 20

Re: URGENT---False Positive on IObit products

iobitlily

Detection has been suppressed and the changes will be reflected in the DAT 7715

Please confirm

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Peacekeeper
Level 20

Re: URGENT---False Positive on IObit products

is it fine now?

Need to confirm so can mark as answered

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catdaddy
Level 20

Re: URGENT---False Positive on IObit products

,

               Kindly follow Colleage Peacekeeper,s suggestions to submit, and post back the Analysis ID # you should receive after successfully submitting the File/Program. Then as PK said we can contact McAfee Labs to expedite the process.

All the very Best

Regards,

Catdaddy

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: URGENT---False Positive on IObit products

Submit is as mentioned above and post the analysis ID number you get in the reply and we will get it addressed by the lab guys

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