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annieb
Level 7

Trojan virus cannot be removed

First time member - hope i am posting in the right place....

Last night I had a security issue with internet banking and ran a full scan on the advice of my bank (I have daily full scan automatically set up anyway).  The scan detected 3 viruses, two were removed but the third (a trojan called Spy-Agent.bw.gen!mem) "cannot be removed". The affected process is winlogon.exe so I cannot now access internet on that PC - therefore cannot attempt to use any software to remove it as suggested in several posts I have just read on here.

The McAfee site is no help either - no tech contact possible as I cannot get online on the afffected PC.  I am reluctant to go to PC World and buy another virus programme in case that doesn't work and I've wasted my time and money.

Does anyone have any ideas please?  Much appreciated.....

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