Hi, I hope someone can help.
McAfee alerted me yesterday to a Trojan. It told me to close down the computer and restart and it would deal with it.
I did this; then did a full scan but the security report still showed that a trojan was present, even though the summary of the scan said the computer was safe.
I contacted support last night and they said the trojan was quarantined and would be deleted at the next automatic update. The update has not deleted it, as I have just done a scan and it is still saying there is a Trojan detected. However under Issues Detected and Issues Fixed, it says 0 to both and on the summary page it says the computer is secure.... nothing detected.
Why is this - Is it because it is in the quarantined folder and is no longer a threat, I wondered? So I deleted it from that folder and ran another scan. Same result, the summary says the computer is secure and nothing needed. BUT in the security report it still lists that a trojan has been detected. Under Issues Diagnosed and Issues Fixed, it says 0 against both.
In the technical support chat this morning, the representative told me to uninstall spyware blaster and the Uninstall McAfee products - I did this for the spyware but it said the Mcafee one had probably already been uninstalled. The representative told me that after doing this, to run a full scan and the reference to the Trojan would disappear. But of course it hasn't! Even though I have deleted it from the Quarantine Folder.
Does this mean it is still there somewhere, or if not, why does it still list it as being detected in the scan?
PS the trojan was a fake-alert something or other, which would tell me the computer was infected when it wasn't so that I would purchase fake protection.
Hope someone can help - I am not a techie person so please bear with me - thanks. I don't know much about this side of things... but can find my way around the various menus.
Moved to Malware Discussion > Home User Assistance.
The Security Report reflects the last time anything was detected (or not) and doesn't mean there is still something onboard that is bad. Mine still shows 4 trojans from ages ago, which were actually false alarms.
If there is no longer anything in the Quarantine folder then that's it, no need to worry. Even if there was something in there it's encrypted and harmless anyway.Message was edited by: Ex_Brit on 06/08/10 9:22:50 EDT AM
Thank you so much! That is the first time in 24 hours that I have received a straight answer to my question - not even the McAfee reps would answer that one.
That puts my mind at rest - many thanks.