Trojan.Win32.Startpage.fg

[ap_fawcett]

I have this virus and it keeps making false system alerts pop up. Does anyone know how to remove this? My McAfee anti-virus doesn't find it when I scan my computer.... it's driving me nuts!

help please, either with manual removal steps or suggestions of where I can download something that will get rid of it.

tx

[cougarzn]

I just received the same virus and have taken multiple actions to get rid of it, but it's still here! I'll be sure to post an update if I get rid of it any time soon....

[exbrit]

It's known to McAfee as "Startpage-DX"

If you have XP or Vista and your McAfee is totally up to date try disabling System Restore and booting to Safe Mode and initiating a scan there by going to My Computer, right-clicking the hard drive and selecting Scan from the drop-down menu.
All you'll see is an extra taskbar icon. Hover over it to get a progress report.

HOW TO DISABLE SYSTEM RESTORE for Windows ME or XP
http://download.nai.com/products/mcafee-avert/SystemHelpDocs/DisableSysRestore.htm

HOW TO START YOUR PC IN SAFE MODE
http://service.mcafee.com/FAQDocument.aspx?id=100801&lc=1033&partner=McAfee&type=TS&ia=1

If that doesn't help try running some anti-spyware tools:

http://www.superantispyware.com/superantispywarefreevspro.html

and/or

http://free.grisoft.com/doc/20/lng/us/tpl/v5

These will be useful in the future so keep them and update them frequently.

If all that doesn't help then use Hijackthis and post its log on any of the following forums for help:

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH GUY FORUM

WHAT THE TECH FORUM (Formerly Tom Coyote)

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

[ap_fawcett]

thanks ex_brit. The superantispyware software found it and removed it properly happy

[exbrit]

That's good to know. I would keep it around and updated for future use.