Help! I have these two trojans on my computer and cannot get rid of them. McAfee keep saying they've been deleted but when I restart my computer they return. Does anyone know how to delete them? I'm running on Windows 7
Having the exact same problem!! McAffee suite keeps quarintining and did an update and full scan but problem persists.
Can't do a windows update (Windows 7)either and I suspect settings were or are being changed.
Having the same problem. I am told that I also don't have firewall protection and when I try to turn it on I get an error code 0x80070424. Any other ideas on how to get the firewall turned back on.
I just did a system restore and took the recommended restore point which was the date of a download I did for some free software called "7 zip 9.20." This removed the two Trojans and I was able to restore my firewall.
I have answered in another post: https://community.mcafee.com/thread/46376?start=10&tstart=0
I did the same than 'eggsit10', with an old system restore point, and it seems the trojans have disappeared.
This is for ionformational purposes only...
I have had numerous systems with this and what cleans them is running a Mcafee and Malwarebytes scan along with stinger. The reason being is that it is not just about ZeroAccess and the Generic trojans... there are several other trojans that get installed which is why you keep getting infected on bootup. What one cleaner doesn't find, the other usually does.
I also suggest cleaning your cache any time you runs scans for viruses, there is always that chance that something new was added to the mix. You never know what pest is still lurking in the Internet temp folders or the App Data folders in the user profile.
Look for strange .exe files in App Data on your computer. Research them by typing them into a search engine like Yahoo or Google. It will give you an indication almost all the time as to whether it is malware or a program file.
I recommend the free tool CCleaner to clean your cache files. check the temps, internet temps cookies, etc. Running this often will help keep your system clean. Often virus infection can be avoided by keeping the cache clean. Malware is programmed to set off on bootup in most cases. If you keep the cache clean your chances of getting infected decreases quite a bit.
If your a random user - maybe weekly or bi-weekly is good to run it. If you spend a lot of time on the internet surfing or in social media sources, you might want to clean the cache before shutting down for the night.
CCleaner tool: http://www.piriform.com/ccleaner freeMessage was edited by: sol on 7/30/12 6:38:02 AM CDT
Usually the traditional antivirus programs fails to detect and remove such Trojan from your PC. Therefore in such situation you need an advance automatic removal tool to remove Trojans such as Generic.dx!b2pt, ZeroAccess, Win64irefef-A and many more. The automatic removal tool comes inbuilt with powerful scanning technology which deeplys scans and remove the malware from the compromised computer thus preventing it from returing to your system again.