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Torch Browser offline installer Showing suspect!49f7a49006fc

I'm trying to install Torch Browser using the offline installer but McAfee intervenes and says that it's found a problem - suspect!49f7a49006fc and then it deletes it.

Is it a false positive or is it in reality actually finding a problem?

 

Thanks

 

6 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 7

Re: Torch Browser offline installer Showing suspect!49f7a49006fc

Hi @smurf19667,

Thank you for your Post.

Depending on the product you are using, You are requested to raise a Service Request to investigate the sample and confirm the same.

This could be a False positive, however it is best to submit the sample or the hash information our Labs team to confirm that the sample is alright.

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Thanks and regards,
Adithyan T
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Re: Torch Browser offline installer Showing suspect!49f7a49006fc

If by Product you mean which version of McAfee, I'm running McAfee|BT Virus protect. That I've got with my BT Internet.

For the next bit. How do I raise a service request to investigate the sample, I have no idea about doing that at all

 

Thanks

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McAfee Employee
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Message 4 of 7

Re: Torch Browser offline installer Showing suspect!49f7a49006fc

Hi @smurf19667,

My apologies or the confusion, I would recommend moving your query to the below forum (Consumer products) as the product name doe snot match up with any of our Enterprise products. Our Consumer product specialists from this forum should help you further on addressing this issue:

Forum: https://community.mcafee.com/t5/Consumer-Forums/ct-p/mcafee-consumer

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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Re: Torch Browser offline installer Showing suspect!49f7a49006fc

AdithyanT If you think this is in the wrong forum and should be moved to a different forum, please feel free to move it there, as again I have no idea how to move it
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Re: Torch Browser offline installer Showing suspect!49f7a49006fc

The submission method is as per

How to submit virus samples and false positives to McAfee

Allow 3 days or so but thing to remember you will get a reply straight away if not you zipped the file wrong of the file is too big. If so submit it the www.virustotal.com and post the link to the scan here.

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Re: Torch Browser offline installer Showing suspect!49f7a49006fc

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