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The title does not boot when McAfee is installed

Bonjour

I'm working at Behaviour, a Montreal Video Game Studio. We are about to launch our title Warhammer 40,000:Eternal Crusade on Steam and I've been reported this bug by our QA team.

It seem a user can overight the problem by asking is Antivirus to ignore or add an execption to be able to launch the game.

This said  I've also been told we can ask McAfee to directly add it into their exception. So my question is, How do we do that. Where should I ask McAfee to help on this.

Thank you Very Much

Mathieu Fecteau

Associate Producer

Behaviour Interactive

3 Replies
exbrit
Level 21
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Message 2 of 4

Re: The title does not boot when McAfee is installed

Hi,

I moved this to Malware Discussion > Corporate User Assistance as a better spot for it.

Follow the guidelines here especially the line half way down in bold blue: 

If they haven't cleared it after 3 days post back any ID number they send you and  I will contact someone internally for you.

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Peter

Consumer Products Moderator

Re: The title does not boot when McAfee is installed

Thank you very much for the swift answer. I'll look into it and come back if no answer from thw Corporate Assistance

Cheers

Matt

exbrit
Level 21
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Message 4 of 4

Re: The title does not boot when McAfee is installed

Good luck ;-)