I am new to all this so help please - been infected on my laptop with this dreaded virus and spent hours reading up about it but cannot get anything to work. McAfee does not work or says system is clean however the machine has gone haywire with the pop ups and get shunted off the internet. Spent ages on McAfee line chat but as I cannot get onto the internet on infected machine they cannot help. So what to do please. I have looked for the manual files to delete but these are not showing. Downloaded malewarebytes on desktop onto a usb but the infected laptop does not recognise the quick cut and I am concerned about reloading onto clean computer incase that is infected. PS I am not a techie so can you help out there
Moved this out of Getting Started (Help section) into Security Awareness Home User Assistance.
Please read through the existing threads about System Tool; it's one of the trickier fake programs but can be dealt with. There's lots of discussion about it here.